It's not the driver's fault they are changing the rules. If that is the setup the company changes too, I'm not going to sit back and stiff the driver to prove some point that nobody is going to feel but that driver. I am not rich. I'm what you'd call house poor, but i can spare 3-5 bucks for the Uber guy.
That's what wasabi is saying. He's not blaming the workers. He's blaming corporate for passing the buck onto the consumers to be accountable for the workers getting paid. It doesn't make sense, but for whatever reason a large percentage of Americans are cool with it.
Go to a restaurant, tip the waiter. OK, why not tip the cooks and dishwashers?
Order delivery? Tip the driver because the company doesn't pay for gas...which is bullshit. Drivers should be reimbursed - why is the onus put onto the customer to pay what the restaurant should?
Uber is a great business model. The only time I knew when people took taxis was in an emergency. But it's convenient and cheap compared to the outdated standard taxi model. Now there's going to be pressure to tip a driver when, for the 8 previous years, it was unnecessary. Now it's necessary.
I remember taking a taxi in Vegas once. The guy drove less than five minutes and whined I didn't tip him so then I gave him a few extra bucks.
Where are my tips? Where are wasabi's tips?
edit: tl,dr: I don't like tipping being mandatory. But I am generous, I would tip if I think the service warranted it. Just not every single time. And not on some retarded percentage metric.