When you say "reprogram" does that mean they have to open up the cart and crease the sticker? God knows I hate the damn crease..
They would need to open the cartridge case in order to access the chips. 90% of home cartridge repairs sent to SNKP will result in a creased cartridge sticker at the plastic seem.
Do we have to pay for shipping back?
No. Return shipping cost from NG.com (Memphis, TN) to you will not be your responsibility.
If you do accept games from NCS, will Susan or Peter let you know that we bought from them or do we have to dig up our packing slip?
An arrangement will probably be made so that all NCS customers can ship directly to Neo-Geo.com. A decision will be updated on the recall page soon (a couple days). For now, this recall instruction page only involves customers who ordered through the NeoStore. In the even that NCS’s returns are accepted, it would definitely help if you included a copy of your packing slip (invoice).
I have checked the return policy below, does this mean you will credit the full amount of the game as they are doing in Japan....Thanks...I do not want an edited game I would prefer a refund.....
thegreathopper, you were sent the correct item. If you feel that you were cheated because of the missing fatalities, it may be worth your time to give this recall a try.
I feel your pain in having the lessened fatalities, but considering that nearly 1 month has passed since you ordered and no complaint was received until now, it is safe to say that your return would fall under this category:
I ordered and received the correct product, but changed my mind - If we have completed our job flawlessly on our end, but you change your mind due to customs fees, didn't like game, or any other personal reason, you will be charged a 20% restocking fee for returns under this category. Understand that we cannot be responsible for customs fees charged by foreign governments, but we always try to help our customers out by declaring low values for overseas orders. Return freight and liability will be the responsibility of the customer.
What sort of condition guarantee is there for anyone who orders a cart once they return? Scuffs, marks, creases etc are all valid concerns. Sorry to sound like a stickler, but for $359, there's a legit reason to want minty fresh.
Of course I would hope that all remaining stock would be returned in mint/new condition. Unfortunately, they would need to open the cartridge case in order to access the chips. 90% of home cartridge repairs sent to SNKP will result in a creased cartridge sticker at the plastic seem. Additional scuffs and scratches created at the factory are also a possibility.
Can we buy fixed versions?
All of the NeoStore’s remaining new stock of SSVS (English & Japanese version) home carts will be returned to SNKP for reprogramming. Preorders for the “fixed version” will be considered.
