ODYSSEY WITH TERRAONION

[Hasi]

I want to share my story with Terraonion!

Last June I sent them my NeoSD AES for repair after I tried multiple times to reach them.

After getting an invite to their Discord channel, they answered me and send me their postal address to ship the broken cartridge. They said it will be inspected and returned in September.

After multiple tries to contact them again, because it was now and nothing happend, user Alex wrote back on Discord that he will get the cartridge for inspecting in November.

In late November, after multiple messages again, he answered that he sent back the cartridge to me now.

I never got it. So I asked multiple times again for a shipping label but the silence started again.

Last weekend I was just kicked out from their Discord channel.

I was Day 1 buyer of this product and have three MVS cartridges running in my cabinets & this is what you get back from this company.

 

[pixeljunkie]

Stories like this aren't terribly uncommon - I thankfully never had a problem. Bought a Super SD3 and a Neo SD AES as well...but I consider myself very lucky

 

[SignOfGoob]

Hilarious.

 

[HellioN]

Plane ticket.

 

[famicommander]

I bought one of the Super SD System things from them and it pretty much sucks.

I got one of the revisions after they cleaned up the A/V and it still sucks pretty hard. There's a loud audio buzz in the left channel that never goes away. When I told them about it I was told "BUY BETTER CABLES FAGGOT"

The cables I have work perfectly with my Genesis, they work perfectly on my TG16/PCE DB-Electronics external RGB board, and I have multiple cables to use. Some buzz more and some buzz less with the SD system, but it's very noticeable all the time no matter which one you use. Terra Onion doesn't give a shit.

 

[HellioN]

So I should totes buy a NeoSD is what you're telling me.

 

[100proof]

Yeah their customer service is trash and their products aren't much better.

 

[Tripredacus]

I am greatly disappointed, I thought I had missed an Odyssey 2 flash cart release or something.

 

[BIG BEAR]

Just goes to show you,when your sh8t starts to fail,you'd better hope somebody other than them can & will repair it for you.
BB

 

[NeoSneth]

Last weekend I was just kicked out from their Discord channel.

I like reading between the lines in these stories. No one just gets casually booted or blocked. You did something, and you are only telling us what you want us to hear.

 

[thegreathopper]

Yes they do seem to be a bunch of bandits, I was a bit surprised when this forum turned against Darksoft and turned to the Onion guys, DS has always been helpful for example when I had a problem with one of his CPS3 multi carts, he sorted immediately.

 

[Moob Butter]

So Darksoft aren’t considered cunts anymore as their customer service skills are just a bit French? As opposed to non existent?

 

[Syn]

The hard feelings for DS happened when they kept showing their cps2 multi running Phoenix roms when they were asked not to.

 

[Neo Alec]

So I should totes buy a NeoSD is what you're telling me.

No, because you can't buy one anymore.

 

[SignOfGoob]

Dang, I thought all that pirate hacker crap was low quality when it was all made in Hong Kong…I guess it can get even worse than Magic Griffins and Doctor V64s…

 

[HornheaDD]

No, because you can't buy one anymore.

Allegedly there are more going into production.

Allegedly.

 

[Vectorman0]

After seeing several stories like this play out here, particularly the ones involving their employees responses, I decided I wouldn't buy any Terraonion products. It seems like Terraonion wants all of the benefits of running a business, without the responsibility or costs. Its unfortunate, because their products do interest me.

 

[LoneSage]

The Terraonion guy always seemed to be a few screws loose.

 

[Takumaji]

The TO guy was in chat for a while, he came across as a bit weird and easily aggravated. That was when Rot had developed a hatred for DS for some reason and offered TO to create a base for them on ng.com where they could get their customer service going. Needless to say this never happened, they soon opened their own forums and we kept hearing bad things about how ppl got treated there.

 

[SignOfGoob]

You’d think making the fucking thing would be the hard part…apparently answering email is way harder.

Also…I’d suspect from the sounds of things that they don’t have spares or service parts so if yours ever breaks or is DOA they just ignore you until maybe they do another run.

 

[voltronbadass]

The TO guy was in chat for a while, he came across as a bit weird and easily aggravated.

If you check the old threads, when they were actively posting here. He got extremely confrontational and aggressive over the smallest friendly criticisms and suggestions.

 

[LoneSage]

This was the best terraonion drama: https://neo-geo.com/forums/index.ph...nounced-available.252009/page-95#post-4047109

 

[deviljin102]

That's a shame. From my experience with TO, they never respond to emails.

 

[wyo]

This was the best terraonion drama: https://neo-geo.com/forums/index.ph...nounced-available.252009/page-95#post-4047109

Drillgate

 

[GohanX]

This was the best terraonion drama: https://neo-geo.com/forums/index.ph...nounced-available.252009/page-95#post-4047109

Jesus Herbert Christ. Is it so hard to just go "shit happens, I'm sending out another shell?"