I don´t want to offend anyone, but we are different than Krikzz.
We do products to the same customers but with different engineering.
We don´t like hardware revisions, cause this means that you haven´t done it well on the first time. And yes, we did a mistake with the RGB so we are offering replacements instead of not doing this, and fix it on the next version.
We want our mistakes in a box, let those die there, and move fordward.
Business is learn to loose aswel, we were 100% sure we had a winner product, we were not expecting this.
The "leason" we have learnt this time is we can´t just adjust price to win on the long term, cause any of those youtube "masters" cand send your work to the trash in a minute.
Thanks
I understand all this, but no matter what you do you're not going to get all 100 or so of them back anyway, not even close. No reason to eat the 5-10,000 euros and just trash them when you could blow them out in a half-price fire sale, at least recoup most of your cost. You are going to have two "revisions" out there anyway, and it's not like it's 1000 of them or something.
But do as you please, as a consumer I can only say if your next product is way more expensive than it should be I just won't buy it personally.
Also you seem to be both blaming youtubers for the problem and also admitting the problem was on your end at the same time. Can't really have it both ways. Why didn't you hit up Voultar a month before you released it, instead of just laughing peoples concerns off? This is a 330$ product we're talking about, not some cheapo 100$ one. You had to expect people wanted it perfect?