Cap, I think we understand what you are saying. The thing is, I don't think you are understanding what we are saying. So...here is what we are saying.
The fact that friends of ours have, essentially, had their money stolen by NGF carries weight with us. When a friend orders an item and gets something different than what they were promised, that carries weight with us. When a vendor tells their customers to F' off and "get a brain" and the like, it carries weight with us.
Now, you have never been ripped off. Your experience with NGF thus far has been good because, with people telling you in advance, you knew what to expect. Now, put the shoe on the other foot. Let's say you ordered a copy of Real Bout. You are fully expecting the Real Bout that is pictured on the Neo-Geo.com store. And most importantly, let's say you PAID the amount of money a mint, original Real Bout would demand. But then...it arrives.
To your surprise, it has a Freaked sticker on the case. What? It also has a sticker on the cart! OMG! And a sticker on the manual that can't even be removed! Now it's not mint. You've already lost money on this item. And the grand finale'? The insert isn't even the original insert. It's a home brew NGF insert. You just paid, what...$350! And for what? A cart that has almost nothing left of it's original package. That's not right, and it's not fair.
When friend's are treated unfairly, it carries weight. Now, admittedly, no one here has been overly friendly to you and you probably feel no loyalty to them. However, you REALLY need to understand where these people are coming from. This is a group of people that has been screwed over directly or had a friend screwed over. They are defensive and don't want to see an enterprise like NGF succeed because of the poor manner in which they have treated people.
Personally, I have never dealt directly with NGF. I don't hate them, but I have friends that I trust without question that have had their money taken and gotten items that were different than what was promised. The people here don't want to see that kind of behavior rewarded. You will never get the NGr's to bend on this. Too many of them have had the treatment first hand.
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-RyoGeo
[This message has been edited by RyoGeo (edited April 20, 2001).]