I'm laughing at the reviews of the non stony island location.
"They have a phone, but don't answer. I like to call ahead and have my food ready to get there, but they never answer the phone so I go to spots who will answer. Anyway, I call today, as usual, no answer. But I want a steak sandwich anyway so I go in. Not too busy so I'm in and out in about five minutes. But what I did do while I was there, I called their phone, just to see what happens. So the phone rang(a cordless phone), the dude picked it up, and walked around with it, WHILE IT WAS STILL RINGING!!! "
"Bears season is starting Sunday so we planned on getting some catering done at this location. I decided to call (2) days in advance to place the order; trying to get ahead of the curve. THESE muthaf@#! can't answer the freakin phone. I checked what time I was calling because the phone rang-and rang-and rang.... It's approximately 1:15pm!!!!... I'm thinking, "Okay, the lunch rush should be done.... but maybe not".... "I'll try again later".
2:30pm comes around. I call. Ring-Ring-Ring-Ring-Ring-Ring-Ring-RING. "CLICK"..... SILENCE...... I say, "Hello..... Hello... HEELLL----OOOO" 4-DAMN-TIMES. Nothing.... I hang up. Wait and then call back, NOW THE LINE IS BUSY!!.... WTF!!!.. Here he we go AGAIN with the f@#! games....!.... I told my wife I'm done!!!..... NOBODY'S FOOD IS THAT GOOD!... I'm done kid!."