VideoGameDepot.com HAS TERRIBLE CUSTOMER SERVICE!

[Daisuke Jigen]

Originally posted by Briggs:
<strong>

My top 3 bad service stores:

1) CompUSA - idiots.
2) Best Buy - idiots.
3) Any grocery store - hello? Don't bounce the fruit?</strong><hr></blockquote>

Mine put the meat in with the fresh produce.

Are they trying to give me salmonella?

Most likely.

 

[TonK]

Originally posted by Daisuke Jigen:
<strong>

Mine put the meat in with the fresh produce.

Are they trying to give me salmonella?

Most likely.</strong><hr></blockquote>

Not trying to be a dick, but don't sidetrack this thread.

 

[Loopz]

They should have given the refund, no questions asked. The bottom line here is that if the game was like $100, fuck yeah, that's a deal. But they know goddamn good and well that this game is a prized collectable, hence the price tag.
If that's the way they view Neo collectors, they should get the fuck out of selling Neo carts.
Their little barb on that sale page is very unprofessional. If they had handled this correctly, Lord knows what else Tonk would have bought from them. Stupid fuckers.

BTW Tonk, you must have some serious karma issues man. First that mini-cab, now this bad VGD deal. You might wanna see a voodoo priest to kick that fuckin hex to the curb.

 

[SNK4EVER]

Well, I no longer plan on making any purchases from them in the future...the customer is always right no matter what. I mean, it's just good buisness that way. Sorry to hear about your misfortunes Cap.

 

[Orpheus]

Originally posted by Cappadonna:
<strong>

No, you are.</strong><hr></blockquote>


I am so very sorry my friend, but you have to have your head completely up your ass if you think the customer is always right.
you do have valid points against VGD, BUT you should have simply asked for the games condition. whenever I buy neo from A game store I make sure to ask that.
anyone who believes that bullshit line of "the customer is always right" needs to get thier head checked, I should go to where many of you work, be a complete cock to you and expect you to "take it up the ass" like you were my bitch just because I am the one paying.
Mike, I have ALWAYS considered you to be one of the coolest and most down to earth people on these forums but you are A bit off here.

 

[Orpheus]

Originally posted by Briggs:
<strong>

2) Best Buy - idiots.
fruit?</strong><hr></blockquote>

you got that staight my friend. I hope to god that that shit chain goes under. dick shulz can lick my balls.

 

[X-death]

Hey Cappadonna. I looked at the site. Did they say that it was torn on the insert?They told that to me.

 

[TonK]

Originally posted by X-death:
<strong>Hey Cappadonna. I looked at the site. Did they say that it was torn on the insert?They told that to me.</strong><hr></blockquote>

Yeah, after it was returned twice.

 

[TonK]

Originally posted by ORPHEUS:
<strong>


I am so very sorry my friend, but you have to have your head completely up your ass if you think the customer is always right.
you do have valid points against VGD, BUT you should have simply asked for the games condition. whenever I buy neo from A game store I make sure to ask that.
anyone who believes that bullshit line of "the customer is always right" needs to get thier head checked, I should go to where many of you work, be a complete cock to you and expect you to "take it up the ass" like you were my bitch just because I am the one paying.
Mike, I have ALWAYS considered you to be one of the coolest and most down to earth people on these forums but you are A bit off here.</strong><hr></blockquote>

Thanks, and you are way off man.

But its your opinion, and quit while you are ahead.

This post agitated me bad.

 

[BioMotor_Unitron]

I do not think I have bought anything from them since they were bought by Cart-Mart. They used to have great service, they replaced a water damaged new game I bought from them, no questions asked, no return required, they just sent the new one. Of course, the guy on the phone said they had piles of Shin Shinobi Den on the shelf that they could not get rid of anyway.

Sorry to hear about this, hopefully it is just a mistake or miscommunication.

[ October 26, 2002: Message edited by: BioMotor_Unitron ]</p>

 

[brentsg]

I think from the VGD post on this forum we KNOW it wasn't a mistake or miscommunication.

B

Originally posted by BioMotor_Unitron:
<strong>

Sorry to hear about this, hopefully it is just a mistake or miscommunication.

[ October 26, 2002: Message edited by: BioMotor_Unitron ]</strong><hr></blockquote>

 

[MrMonk]

For $275, the game and all related accessories should have been perfect. Any defects should be disclosed by the seller, and sharp clear photos should be available.

The buyer also needs to communicate as well, and get any questions they have answered by the seller before committing to the purchase.

VGD did give a refund, perhaps they should consider refunding the return shipping costs as well. Next time question the seller and be sure you are truly clear on the condition of the item.

 

[evil wasabi]

no shit they do.

That's why nobody recomends them

 

[Gerken]

While laughing can be contageous, anger breeds like an infectious disease.

I must say that I do find VGD's response a bit "tainted," but I'm sure that it was mutual. Yet, this in no way condones their, or even JUST the employee you were dealing with, actions.

I don't desire to add kindling to the fire, but from what I see the purchase was somewhat impulsive. I've delt on the <a href="http://www.ugtz.com" target="_blank">www.ugtz.com</a> page numerous times and realize that the word "used" leaves much to be described (heck even "mint" does in alot of cases). Any ambiguities should be throughly ironed out before the final transaction is made or the purchase is an impulsive one that is no better than playing Russian Roulette. I personally never buy used items from online retailers, who usually have a limited understanding of their used stock. (I make my used purchases on eBay or fellow gamers whom I can give the 5th degree to ). Thats just the way I deal with used games, but as far a buying new ones I will still purchase from VideoGameDepot.com. Their service is very good, and even though you had a bad experience with them it is possible that some of the employees there are less experienced then they should be at customer relations. (ie. Don't fight fire with fire)

I hope it all gets ironed out and that we don't have to ruin any reputations that might have been somewhat tarnished by one or two employees who got a bit "too involved" in their responses.

Just my two cents.

[ October 30, 2002: Message edited by: Gerken ]</p>

 

[NGT]

That sucks what happened to you...but I have never had any trouble with VGD ever and have ordered from the many times...


oh wait!! now that I think about it...I ordered Marvel vs capcom 2 import NEW for my Dreamcast and it came with the front of the case broken! not cracked, but the side connector was gone, so when you open the case, the whole front falls off..

Plus, it's an import case(a bit wider than normal) so I can't switch the front ...

I was pissed!!! didn't send it back...but still pissed...It's best to ask about condition first I guess..but mine said NEW

 

[Kyo 2000]

I don't mean to really be offensive Cappadonna (Tonk, whatever you want to call yourself), but it's hard to take you seriously. Weren't you Dion's biggest fan, then you blasted the shit out of NGF, then you were their biggest fan again, then you blasted the shit out of them?

Same guy that's called Neo home carts "fools gold", yet continues to collect them. Actually I think I've been around to be updated on your switching Neo formats around a dozen times in the last couple of years. You seem like a compulsive person.

Not only that, but your post is ragging on VGD's customer service, when they gave you a refund. OK, you were given a refund. Problems erased.

Let's say you bought a shirt at a clothing store (don't care where). Then you returned it, having noticed a tear, and you got a refund. Going to log onto Neo-Geo.com and report that they have bad service? Lame.

 

[brentsg]

I couldn't disagree more. Modify your analogy a bit so that the clothing store took the time to let you know they think you're a moron and talk down to you while returning your money. They also let you know that you're lucky that they even considered giving you a refund.

The VGD post on this forum really turned me off. There's no way I'll order from them again.

B

Originally posted by Kyo 2000:
<strong>Not only that, but your post is ragging on VGD's customer service, when they gave you a refund. OK, you were given a refund. Problems erased.

Let's say you bought a shirt at a clothing store (don't care where). Then you returned it, having noticed a tear, and you got a refund. Going to log onto Neo-Geo.com and report that they have bad service? Lame.</strong><hr></blockquote>

 

[Phoenix Down]

Originally posted by Kyo 2000:
<strong>I don't mean to really be offensive Cappadonna (Tonk, whatever you want to call yourself), but it's hard to take you seriously. Weren't you Dion's biggest fan, then you blasted the shit out of NGF, then you were their biggest fan again, then you blasted the shit out of them?

</strong><hr></blockquote>

Speaking of not taking people seriously, what about you? First you get pissed off that people are signing your name in the "ban BMU" petition, but then you say in another post that you're just joking. Then you start bashing people in other threads. Why don't YOU make up your mind. <img src="graemlins/shame.gif" border="0" alt="[Shame]" />

Also, I may not agree with some of the stuff Tonk says or does but I am 100% behind him on this one. Also, the problem was NOT erased because he still had to pay for shipping AND VGD decided to be jerks about it by reposting the item with some smartass comment.

VGD has lost my business for one. <img src="graemlins/ohno.gif" border="0" alt="[Oh No]" />

 

[TonK]

Originally posted by Kyo 2000:
<strong>I don't mean to really be offensive Cappadonna (Tonk, whatever you want to call yourself), but it's hard to take you seriously. Weren't you Dion's biggest fan, then you blasted the shit out of NGF, then you were their biggest fan again, then you blasted the shit out of them?

Same guy that's called Neo home carts "fools gold", yet continues to collect them. Actually I think I've been around to be updated on your switching Neo formats around a dozen times in the last couple of years. You seem like a compulsive person.

Not only that, but your post is ragging on VGD's customer service, when they gave you a refund. OK, you were given a refund. Problems erased.

Let's say you bought a shirt at a clothing store (don't care where). Then you returned it, having noticed a tear, and you got a refund. Going to log onto Neo-Geo.com and report that they have bad service? Lame.</strong><hr></blockquote>

Dude, you are a complete fucking moron.

You are Dions bitch either way.

WTF was the relevance of this post?

 

[Kyo 2000]

No one seemed willing to point out that you're acting like a whiney little bitch.

 

[2Heed]

Originally posted by Kyo 2000:
<strong>No one seemed willing to point out that you're acting like a whiney little bitch.</strong><hr></blockquote>

*coughpotkettleblackcough*

 

[TonK]

Originally posted by 2Heed:
<strong>

*coughpotkettleblackcough*</strong><hr></blockquote>

<img src="graemlins/lol.gif" border="0" alt="[LOL]" />

 

[Phoenix Down]

Originally posted by Kyo 2000:
<strong>No one seemed willing to point out that you're acting like a whiney little bitch.</strong><hr></blockquote>

...says the guy with the Huggies avatar. <img src="graemlins/lol.gif" border="0" alt="[LOL]" />

 

[Tiptonium]

So will everyone stop buying from these guys already so that they will be forced to lower their Neo Geo prices so I can get stuff for cheap from them. <img src="graemlins/loco.gif" border="0" alt="[Loco]" />

[ November 02, 2002: Message edited by: Tiptonium ]</p>

 

[NGT]

I have ordered from them many times, ad besides my cracked case, they have been more then good!

I am not joining some stupid boycott so you can get cheap games through putting a good seller out of business...

that's stupid!

=======================
Side thought: all the fighting here is dumb <img src="graemlins/annoyed.gif" border="0" alt="[Annoyed]" />