Well, I agree with you on most of your points.
When you take into consideration the entire story of what happened with this game, it isn't really that bad. Sometimes, a little bit of last minute tweaking, bug testing, and quality assurance can make the difference between a good game and a great game, or in this case, a good game and an average game.
I think N.C.I. will be closely watched on their next release by the community. In my opinion, their record is 1 win and 1 loss so they are even in my eyes. The next game will tip the balance. And since warlocks is a complete and working genuine proto, I see no reason not to be optimistic about it and expect another win such as Bang Busters. Time will tell.
However, I consider them to be in "hot water" at the moment just because of the manner in which they have "mishandled" warlocks when compared to how they handled bang busters. No information, No pictures, No updates, No communication, etc. A very disappointing affair so far.