Just want to let everyone know about the excellent customer service Shawn and the neostore offer(As if anyone didn't know).
I ordered Matrimelee for the sale price and express shipping. The package was processed and left the MEMPHIS, TN facility(USPS) on February 01, 2004. So I figure it should get to me(in NYC), the earliest Monday(Feb. 2) or Tuesday(Feb. 3) or the the very latest Wendsday(Feb. 4). Nothing came on Monday(I figured), so I left work early on Tuesday, still nothing. So I figured this will definately get here on Wendsday, and asked someone to hang out at home until I got home from work on Wendsday. Still nothing, now I'm pissed cause I paid for express and 3 days later nothing.
I come home from work and there was an attempted delivery notice, but I was at work. This is frustrating because I paid for express and it shows up 4 days later(or really 5, because they attempt a re-delivery the next day). Whats the use of paying express shipping?
I know none of this is the neostores fault, but the neostore being the sender are the only ones that can complain to the post office and possibly get the cost of shipping refunded from them. Since the neostore paid for the shipping directly, only they can go to the post office and fill the refund form. Shawn and the neostore totally backed me up on this and refunded my shipping cost, awesome.
I don't mean to make a big deal about this but this is not the 1st time this has happened to me w/ the USPS express shipping. I understand there may be a slip up from time to time, but the USPS is ridiculous. They are just incompetent.
Update on Matrimelee. Yesterday(Thurs the 5th), after I got my attempt of delivery slip, I went down to the USPS and demanded my package. They were like " it can't be picked up today because it needs to be re-delivered the following day(today Fri the 6th), and if no one is there to accept it then it's available for pickup the next day(Sat the 7th)." I was pissed. I work a full time real job and I probably won't be home for the re-delivery. So I have to wait 6 full day to get a package that I paid express for. I demanded they locate my package, and finally(after about a 10-15 minute wait) I got it. Freaking USPS.
The moral of the story? The neostore has outstanding customer service.