- Joined
- May 4, 2004
- Posts
- 11,868
I ordered 3 items from Amazon and they only sent me 2, instead of the third there was an empty heavy duty ziplock bag with a bar code on it. The package wasn't tampered with. It seems that there is no option to report a missing item from an order, just for a return or a replacement. I tried to use their customer service but according to it the order was delivered and all items were shipped. Since all 3 items were shipped together Amazon considers the order fulfilled. There is no way to get an actual person on the phone and explain any of this.
I went ahead and initiated a return as a wrong item received and typed "Large empty plastic bag" where it says wrong item received. Then there was no option to receive the correct/replacement item only for a refund. I though OK I'll just re-order the damn item. Of course it's gone up in price by $5 since I placed the original order two days ago. Probably why they won't just send me a fucking replacement, but that's a separate issue altogether.
So I guess I'm just going to send back the bag. Amazon's instructions say not to package the return item but I mean it's friggin empty bag. So do I follow their instructions and hope for the best or put the bag in another bag? Are they even going to check what's returned?
I have returned damaged and wrong items in the past but this is next level bullshit and I'm afraid they're going to think i'm trying to keep the item and get a refund. If they do and charge me a couple weeks from now for failure to return I guess I can at least call my bank and get the charge reversed.
The whole situation is ridiculous.
I went ahead and initiated a return as a wrong item received and typed "Large empty plastic bag" where it says wrong item received. Then there was no option to receive the correct/replacement item only for a refund. I though OK I'll just re-order the damn item. Of course it's gone up in price by $5 since I placed the original order two days ago. Probably why they won't just send me a fucking replacement, but that's a separate issue altogether.
So I guess I'm just going to send back the bag. Amazon's instructions say not to package the return item but I mean it's friggin empty bag. So do I follow their instructions and hope for the best or put the bag in another bag? Are they even going to check what's returned?
I have returned damaged and wrong items in the past but this is next level bullshit and I'm afraid they're going to think i'm trying to keep the item and get a refund. If they do and charge me a couple weeks from now for failure to return I guess I can at least call my bank and get the charge reversed.
The whole situation is ridiculous.