A sale gone bad. Any suggestions?

[thegreathopper]

cps3

See if JeffK can fix it?

Can only be fixed by Capcom Japan,

billd420 have you measured the battery voltage? If it is low below 3v the cart has died due to the battery and not static.

I have had a couple of CPS3 carts shipped from accross the other side of the world and in each case were only wrapped in bubble wrap, no anti-static packaging, worked fine when powered up.

 

[billd420]

Battery reads 3.2v, its definately not a voltage issue.

 

[norton9478]

I'm not a fan of antistatic bags...

Lke to use a layer of paper..... Then some bubble wrap.

 

[shess]

How can you not be a fan of anti-static bags? What downside is there to them? I've shipped a couple 2-slot and 1-slot boards and I put every single one of them in an anti-static bag. It all but guarantees no static discharges.


Scott

 

[Spike Spiegel]

So the battery's great, but it doesn't work? I knew the battery was fine... but why it's dead? Mystery.

Does Capcom still fix these things, or are they going to tell us to piss up a rope?

 

[norton9478]

How can you not be a fan of anti-static bags? What downside is there to them? I've shipped a couple 2-slot and 1-slot boards and I put every single one of them in an anti-static bag. It all but guarantees no static discharges.


Scott

I've shipped and received plenty of bare PCB's..... Never had a problem.

I can't think of very many big PCB dealers who ship in Anti Static bags.

 

[shess]

Hmm...well sounds risky. It'll be a cold day in hell before the company where I work ships any PCB's without anti-static bags.

Scott

 

[RGP]

So the battery's great, but it doesn't work? I knew the battery was fine... but why it's dead? Mystery.

Does Capcom still fix these things, or are they going to tell us to piss up a rope?

Capcom Japan only fixes Japanese carts, Capcom Coin-op USA no longer exists.

 

[BIG BEAR]

Box in box is fine. I have shipped and received PCB's in the Priority cardboard box surrounded by newspaper in a larger box.
BB

 

[norton9478]

Box in box is fine. I have shipped and received PCB's in the Priority cardboard box surrounded by newspaper in a larger box.
BB

No Pillow Bags?

 

[evil wasabi]

send the cart to a disinterested 3rd party to test on a US motherboard.


Most of the members offering input are correctly stating that the duty of the seller is only in the terms expressly agreed to in contract. Since the seller did not expressly agree to insure the item during shipping, it cannot be assumed to be his responsibility.

However, in some cases, it would be the sellers duty to make sure that the goods are shipped in the expected condition. This would entail insuring the shipment. In Vimar Seguros Y Reaseguros v. M/V Sky Reefer the buyer sued the seller because the items arrived damaged. However, because the items were comodities (oranges) it was reasonable to expect them to not all arrive in good order. Same can be said for PCBs, IMO. When you ship a delicate item, such as a PCB, shit can definitely happen. Often these shipping contracts explicitly include the term CIF (cost insurance freight), which is covered by the seller. How the seller gets the money could be extracted from the cost of the sale. However, as mentioned before, unless explicitly specified in the contract CIF, then you can't assume it. What if, as Carlson says, insurance would be worthless?

Another shipping case, Constructores Tecnicos v. Sealand Service, was similar to this situation, where the shipped item was completely destroyed in transit and everyone tried to pass the buck onto someone else. What the court found at issue was the question of deviation from expected shipping practices. If the seller doesn't ship the item the right way, he should be liable for damages due to the mishandling.

Anyways, no need for legal analysis. But my opinion is that insurance probably wouldn't help because the valuation of pcbs and 2nd hand cartridges is hard to justify, and if the box was undamaged, how can you prove it was the carrier's fault. And regardless, when you buy an item from someone, you expect them to send you a working item. If you get a dud, you ship it back and exchange it or get a refund. Well, that's when you buy from a retailer.

 

[Jimminy]

When cps 3 carts die don't they have GRAY screens??
I had a SF3 3rd strike azn board and when it went the whole screen was just gray with some weird blocks on it.

Send it to meanbean, he can tell
Sucks I hope you guys get this sorted.


Spike MO for VS left yesterday

 

[billd420]

Trust me I know what a suicided CPS3 cart looks like... I've seen far too many. US and Japanese 3rd strike suicide screens are different than other CPS3 software. Most shows a purple/green pattern. When a 3rd strike dies, it shows just black/dark grey.

-Bill

 

[zapatistab]

I never get involved or give opinions in these types of threads, but here is my opinion on shipping.

I work in a Logistics environment. And every high dollor item that we ship internally we have our customer service reps select insurance. We've had laptops arrive DOA and they only got back $200 from UPS or Fedex because they didn't select insurance. Even if USPS won't give you refund if the package isn't damaged...at least you have something to start a claim with. You never know.

As far as static bags...static bags are useless if you don't seal them with an air tight seal. Moisture and air will flow through the static bag if it isn't sealed with the proper sealing machine. You also need to include dry packs inside the static bags. They are the same little baggies used inside shoes boxes that say "do not eat". But for electronics, they are a bit larger.

 

[Highlander67]

I guess my opinion would be that Billd should be able to send back the PCB to Spike for a full refund and then have Spike take the necessary steps to get it fixed if it is possible. Insurance or no insurance is a mute point because the lack of damage to the box. Most carriers will not lift a finger to cover damage considering it is hard to prove the board ever worked in the first place.

Not to point blame at anyone, but Billd (according to his earlier posts) stated and made clear to have the PCB wrapped in a Anti-Static bag that was not done. Assuming the board was working when shipped, static could easily of killed the board in transit. This isn't common but I have had experience first hand with a couple games delivered to me throughout the years. It's not likely but it happens.

In good faith, Spike should reimburse Billd for the full amount and Billd can ship it back as he received it. Considering that Spike and Build are respected members, I don't see why either side would make this situation an issue or try to scam each other out of something.

 

[Highlander67]

I never get involved or give opinions in these types of threads, but here is my opinion on shipping.

I work in a Logistics environment. And every high dollor item that we ship internally we have our customer service reps select insurance. We've had laptops arrive DOA and they only got back $200 from UPS or Fedex because they didn't select insurance. Even if USPS won't give you refund if the package isn't damaged...at least you have something to start a claim with. You never know.

As far as static bags...static bags are useless if you don't seal them with an air tight seal. Moisture and air will flow through the static bag if it isn't sealed with the proper sealing machine. You also need to include dry packs inside the static bags. They are the same little baggies used inside shoes boxes that say "do not eat". But for electronics, they are a bit larger.

Anti-static bags are not perfect, but they do help compared to wrapping them in paper alone. Granted, sealed bags are better but your describing worst case scenarios for when electronics go bad. I don't think Moisture or air is the issue of why the board has failed.

 

[billd420]

In good faith, Spike should reimburse Billd for the full amount and Billd can ship it back as he received it. Considering that Spike and Build are respected members, I don't see why either side would make this situation an issue or try to scam each other out of something.

I just wish Spike would see it this way....

Oh well looks like I'm out 1/2 of my purchase money and have nothing to show for it. Merry f'n x-mas.

 

[zapatistab]

Anti-static bags are not perfect, but they do help compared to wrapping them in paper alone. Granted, sealed bags are better but your describing worst case scenarios for when electronics go bad. I don't think Moisture or air is the issue of why the board has failed.

Other than the obvious issue of static, alot of things can affect a package from point A to point B. I was just using it as an example. I don't have any experience with CPS boards, but it seems alot of members deal with boards arriving DOA.

One of my co-workers witnessed me putting an MVS board inside a static bag. She explained to me it's safer just to wrap it with anti-static bubble wrap rather than putting into an unsealed bag. Un-sealed bags can sweat and cause it's own moisture. A combination of you removing the board and the un-sealed bag can cause damage to your boards. You can Zap the board without knowing it. she's been the anti-static pro at our company for 20 years so I tend to believe her.

 

[Highlander67]

Other than the obvious issue of static, alot of things can affect a package from point A to point B. I was just using it as an example. I don't have any experience with CPS boards, but it seems alot of members deal with boards arriving DOA.

One of my co-workers witnessed me putting an MVS board inside a static bag. She explained to me it's safer just to wrap it with anti-static bubble wrap rather than putting into an unsealed bag. Un-sealed bags can sweat and cause it's own moisture. A combination of you removing the board and the un-sealed bag can cause damage to your boards. You can Zap the board without knowing it. she's been the anti-static pro at our company for 20 years so I tend to believe her.

Well from the way Billd has described it, it seems it was wrapped in bubble wrap but not anti-static wrap. Though I don't know for sure. As for anti-static bags, they do help and wrapping them in AS wrap though I can safely say most members here probably do not use or know the difference regular bubble wrap and anti-static wrap. Same goes for packing peanuts.

But the issue is, you have two members here having their view on what they should do or what is right. Taking insurance out of the picture, the liability falls on the sender, not the recipient to take the initiative to start the return process.

 

[Gameoz]

Well from the way Billd has described it, it seems it was wrapped in bubble wrap but not anti-static wrap. Though I don't know for sure. As for anti-static bags, they do help and wrapping them in AS wrap though I can safely say most members here probably do not use or know the difference regular bubble wrap and anti-static wrap. Same goes for packing peanuts.

But the issue is, you have two members here having their view on what they should do or what is right. Taking insurance out of the picture, the liability falls on the sender, not the recipient to take the initiative to start the return process.

This is the same way I look at this situation as well. I already posted that since there was no damage to the box, having insurance would have done nothing anyway.

I even made the example that if it was that easy to have USPS pay an insurance claim, these guys could just mail it back with insurance and then file a claim. (They should not do that because that would be wrong IMO) However, if they did, I highly doubt the USPS would even look into the claim without damage to the box.

Lastly, unless "sold as is" I think that it is the sellers responsibility to make sure the buyer is getting a working product. If an item arrives DOA, I think that the seller should have to offer a full refund once they receive the item back. (Maybe the buyer could pay the shipping)

It seems like the only reason the buyer is only getting his money back is because he did not request insurance. He already stated that he thought it was included and I fully believe that the USPS would not touch this claim (even with insurance) because of the lack of damage to the box.

My suggestion was to split the loss. However, if I was the seller, I would have offered a full refund upon receipt of the item back.

EDIT:The one other issue I would bring up is this. Is there any value to a dead cart? Any potenial to getting it fixed? Because if there is, then a 50/50 split wouldn't really be fair since the buyer would only get half of his money back and the seller would get half of his money plus the cart.

 

[billd420]

EDIT:The one other issue I would bring up is this. Is there any value to a dead cart? Any potenial to getting it fixed? Because if there is, then a 50/50 split wouldn't really be fair since the buyer would only get half of his money back and the seller would get half of his money plus the cart.

No I would be getting 1/2 my money back and no cart

Dead USA carts hold no value as Capcom USA will never fix them again (According to my friend who works in Capcom's upper management).

 

[Spike Spiegel]

When cps 3 carts die don't they have GRAY screens??
I had a SF3 3rd strike azn board and when it went the whole screen was just gray with some weird blocks on it.

Send it to meanbean, he can tell
Sucks I hope you guys get this sorted.


Spike MO for VS left yesterday

Thank you sir!

As for this whole issue, I'm out a cart, and only have half the price to show for it. If I lose all my money, that's not fair to me just as it's not fair to him. If I wouldn't have shipped at all, I would have gotten my working cart... but instead, I have a broken one and half of what I paid for it. Not fair either way, honestly.

As for insurance? I only EVER insure if the person asks for it. This whole thing just sucks. Period. I'm hoping to get the cart back, and to see if it works in my set up... which I assume it won't....

 

[themisterfalcon]

As for this whole issue, I'm out a cart

Well...at least it won't be the first time.

http://www.neo-geo.com/forums/showthread.php?t=142996

Maybe you accidentally mailed Bill the broke one? That is if you still had 2 at the time of this happening.

 

[Gameoz]

Well...at least it won't be the first time.

http://www.neo-geo.com/forums/showthread.php?t=142996

Maybe you accidentally mailed Bill the broke one? That is if you still had 2 at the time of this happening.

It is interesting that the problem with both is the black screen.

EDIT:Also it was stated that the guy (from Ebay) that sent Spike the cart was going to check with USPS to see about his insurance/coverage. It was never posted what happened with that.

 

[Highlander67]

Well...at least it won't be the first time.

http://www.neo-geo.com/forums/showthread.php?t=142996

Maybe you accidentally mailed Bill the broke one? That is if you still had 2 at the time of this happening.

Interesting