OK. Before I start, everything I am about to say is FACT and I can supply EVIDENCE of all of it in case the seller in question sees this and gets any more bright ideas.
I must also point out that at least one other board member has dealt with this seller and (as far as I’m aware), are fully satisfied. I must also point out that until I checked my inbox this morning I had no intention of posting a thread like this as I had received a full refund and polite communication to go with it.
On Oct 17th I purchased eBay item 3053830462, a Japanese Flying Power Disc NGH described as
“This is a new game, never inserted or used. Manual is in plastic.”. I also double checked the condition with the seller when I emailed them for payment info and got the response “Yep, new is new. I know where you're coming from on that. No worries, it is sweet”.
When I received the game on 23rd, it was not as described. It had obviously been used. The box and manual were around the “Very Good” mark and the cart had heavy scratches and was in Gamers condition. I emailed the seller and got the response
“Wow, yeah I checked the cart out myself and I did think it was in great condition. It was sold to us as new as well. If you arent happy of course we will refund you and accept a return on that. We obviously didnt mean to mislead you“
Naturally, I was happy with this and sent the game off on 24th. The seller had also promised to refund the return shipping so all was well.
Item was confirmed delivered on 27th and I didn’t hear anything so on Nov 2nd I sent a payment request with a note. In response I got an email “Hi, I havent forgot the refund, Im just awaiting our p-pal funds to build back up as eBay took out fees 2 days ago and basically cleaned us out. Dont worry, it doesnt take long to build back up”
Not ideal, but understandable. I was happy just to get my refund. Another week went by so I sent a payment reminder and finally, on 10th Nov I got my refund. Almost a month wasted but these things happen and I was just happy I wasn’t out of pocket.
Until today I was perfectly happy to leave it at that and simply avoid their auctions in future. Obviously just another ebay seller who can’t grade a cart.
Yesterday I left a thoroughly deserved neutral and what do I get in my inbox today?:
Yes guys and gals, the lovely Tina and co are claiming that payment they/she made was for a purchase, not a refund and that purchase hasn’t arrived. Tina is pissed that I left a neutral and is now trying to scam me out of the $190! There is a pending payment in my account, to her, which will go through unless I can prove I’ve sent the item (which she hasn’t bought) or I can prove I’ve refunded her another way or I have proof of posting this item.
Luckily, I have the tracking number of the return and hopefully that and a polite email to Paypal will get this sorted. It’s my own stupid fault for going about the refund in the incorrect way but her emails seemed so polite and understanding.
As I said before, I’d be willing to let this drop. Tina May and friends obviously don’t know what they’re doing but as long as I had my refund, I’d be happy but now Straitfromjapan are trying to STEAL MY MONEY. Plain and simple and for that I think the Neo community need to be warned.
Make your own minds up.
UPDATE 8th Dec - in case anyone digs this up.
Thought i'd edit this post with an update rather than bump the topic and give straitfromjapan more bad vibes as it appears this is all down to one person, Tina May. I now have my money back, not because they cancelled the claim however, but because Paypal saw sense after I contacted them. I did have good contact from the other bloke that emailed me but it fizzled out when I refused to let the claim (calling ME a thief) go through and accept a $20 lighter refund because they have a new policy on refunding shipping. The cheek!
Anyway, i've got my money so that's that. Oh and they reckon they're going to stop selling Neo stuff now because we're all too fussy so it sounds like i'm not the first to complain. I see by their feedback that someone was less than happy with a new SSIV. They're lucky they didn't leave a neutral and get this shit tbh
I must also point out that at least one other board member has dealt with this seller and (as far as I’m aware), are fully satisfied. I must also point out that until I checked my inbox this morning I had no intention of posting a thread like this as I had received a full refund and polite communication to go with it.
On Oct 17th I purchased eBay item 3053830462, a Japanese Flying Power Disc NGH described as
“This is a new game, never inserted or used. Manual is in plastic.”. I also double checked the condition with the seller when I emailed them for payment info and got the response “Yep, new is new. I know where you're coming from on that. No worries, it is sweet”.
When I received the game on 23rd, it was not as described. It had obviously been used. The box and manual were around the “Very Good” mark and the cart had heavy scratches and was in Gamers condition. I emailed the seller and got the response
“Wow, yeah I checked the cart out myself and I did think it was in great condition. It was sold to us as new as well. If you arent happy of course we will refund you and accept a return on that. We obviously didnt mean to mislead you“
Naturally, I was happy with this and sent the game off on 24th. The seller had also promised to refund the return shipping so all was well.
Item was confirmed delivered on 27th and I didn’t hear anything so on Nov 2nd I sent a payment request with a note. In response I got an email “Hi, I havent forgot the refund, Im just awaiting our p-pal funds to build back up as eBay took out fees 2 days ago and basically cleaned us out. Dont worry, it doesnt take long to build back up”
Not ideal, but understandable. I was happy just to get my refund. Another week went by so I sent a payment reminder and finally, on 10th Nov I got my refund. Almost a month wasted but these things happen and I was just happy I wasn’t out of pocket.
Until today I was perfectly happy to leave it at that and simply avoid their auctions in future. Obviously just another ebay seller who can’t grade a cart.
Yesterday I left a thoroughly deserved neutral and what do I get in my inbox today?:
Yes guys and gals, the lovely Tina and co are claiming that payment they/she made was for a purchase, not a refund and that purchase hasn’t arrived. Tina is pissed that I left a neutral and is now trying to scam me out of the $190! There is a pending payment in my account, to her, which will go through unless I can prove I’ve sent the item (which she hasn’t bought) or I can prove I’ve refunded her another way or I have proof of posting this item.
Luckily, I have the tracking number of the return and hopefully that and a polite email to Paypal will get this sorted. It’s my own stupid fault for going about the refund in the incorrect way but her emails seemed so polite and understanding.
As I said before, I’d be willing to let this drop. Tina May and friends obviously don’t know what they’re doing but as long as I had my refund, I’d be happy but now Straitfromjapan are trying to STEAL MY MONEY. Plain and simple and for that I think the Neo community need to be warned.
Make your own minds up.
UPDATE 8th Dec - in case anyone digs this up.
Thought i'd edit this post with an update rather than bump the topic and give straitfromjapan more bad vibes as it appears this is all down to one person, Tina May. I now have my money back, not because they cancelled the claim however, but because Paypal saw sense after I contacted them. I did have good contact from the other bloke that emailed me but it fizzled out when I refused to let the claim (calling ME a thief) go through and accept a $20 lighter refund because they have a new policy on refunding shipping. The cheek!
Anyway, i've got my money so that's that. Oh and they reckon they're going to stop selling Neo stuff now because we're all too fussy so it sounds like i'm not the first to complain. I see by their feedback that someone was less than happy with a new SSIV. They're lucky they didn't leave a neutral and get this shit tbh
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