NeoSD is an awesome product had it from day one. Looking forward to receive my shell (any day/week now?) as those look badass.
NeoSD is an awesome product had it from day one. Looking forward to receive my shell (any day/week now?) as those look badass.
Hello,
Sorry about not answering before, last weeks have been crazy.
I just want to let you know guys that (ofcourse) we have honored our promise, we have shipped EVERY free shell by Correos (its egistered mail, so you will have to sign to pick it)
I want to apologize for not bein able to do it before.
When we started NEOSD project, we knew boards manufacturing was going to be hard. You always get a failure rate while manufacturing, you may find an issue you can´t fix by software and have to ask customers for a recall, or even worst, ask your customers to solder wires on your product. To avoid that we spent 3 months trying the final board layout on a lot of boards.
We were really happy thinking nothing would ruin the factoring process/user experience, we never thought something like those stupid plastics pieces would have any science.
So for the last months, i traveled a lot of times to shells factory, to improve the final pieces. Free shells put us in a hard situation cause we didn´t want to pay more than what we agreeded with the facgtory (this was already A LOT of money), and they weren´t happy doing changes on the mold. You guys can´t imagine how many times the owner of the factory told me "my workers wont touch your mold anymore". I just had to eat that shit and not argue with him, i just wanted a good job, just what we payed a pile of money for.
For some reason the owner of the factory thought he could do a low quality job and charge us an insane pile of money for that ...
So with this situation was :
Every time they put the mold on the machines, only 20% of the produced pieces were ok, the rest had issues. So what we did was take those good pieces and put it on new orders. We never had enough shells to even ship 50% of the free shells at once. They were doing changes on the mold, producing shells, doing changes on the mold, producing shells ....
With this situation, we had two choices :
a) pay the final part of the mold (this was the main reason why they ended fixing the mold, but not the only one ...) and get shells for everyone
b) insist to the factory to fix imperfections and give us a good mold, then pay the lst part of the mold and build a large shells batch.
It was a hard decision, cause people keept sending emails about the free shells, and this ends generating a hard situation not only on us, but on you guys, aswel.
On the other hand, we had StoneAge gamer waiting for an order, we had not enough shells to process theyr order aswel. Now shells situation is solved, we have sent theyr order and they have NEOSD in stock in USA.
Well, we took the decision to have a good mold, it took a lot of time and effor, but we did it.
You guys had to wait far much more than we expected/wanted.
We had to deal with that.
All i can say is : sorry, we have learnt the lesson and we will do our best to not have to deal with this anymore for future projects.
Our main goal has always been to have everyone happy, and make money while doing that, to be able to develop other things we as gamers, want to own.
On the other way, 10.6 firmware is ready, we dind´t wanted to release it until the free shells were shipped, for but this is not the only reason, we were waiting (and we still are), for someone to release it (for a good reason). Just give us a bit more of time before release it please, it may be next week, or in 2 weeks. We want do this the good way
Alex,