Well...these guys never got back to me. They have been waiting for their "supplier" to send them a copy of Final Fight Tough for two months. Forget it.
I actually found a review of their service here.
http://home.comcast.net/~amakusa666/PC-ENGINE-HELL-BuyersResource.htm
The two people who run RisingStuff are cool people, but that being said I've known them to keep people waiting with no communication for a long while. They lead a few people along without actually telling them when their order was going out and then they just kinda dropped off the map until people got on them really hard. When they did ship some stuff it either became lost or broken along the way. They would send replacements for stuff like that though if need be or give refunds.
They didn't start off like that though. I have ordered from them and they can normally backup their claims to do specialty orders. When they come through they really come through with their orders. If they screw up they usually try to rectify that in some way (free game, upgraded shipping, etc.) And I have had them give me a free upgrade to expedited shipping.
Those are my experiences with them, but I will say that the stuff posted in PC-ENGINE-HELL's review of them really did happen, and a lot of it I saw first hand. Especially the thing with the missing power supplies. So it's kind of a trade off where if you want your stuff then you might have to jump through some hoops and experience some pretty long waiting, but if you do then you'll definitely get the stuff you want in really good condition.
I saw a fall out on another form about this between Risingstuff and amakusa666. It all seemed blown out of proportion if you ask me.
Parts of it can be blown out of proportion, but a lot of it was as bad as it was stated. The two guys can be cool, however, just keep in mind that the wait times on responses and orders can be long. Also some of the stuff they do can be un-business like (like forgetting orders or consistently leaving out power supplies), but they more often than not come through on stuff.
Might be interesting for you all to read what was sent to Amakusa666 on the 12th of this month due to his review of the Rising Stuff store. Just kinda umm, yeah... wow.....
Sent: Monday, July 12, 2010 8:33:46 PM
Subject: Re: Demand to Cease and Desist and Retract Libel
July 13, 2010
Sender Information:
Alex Wilson
Plymouth, WI, 53073
Recipient Information:
Michael Helgeson
Re: Demand to Cease and Desist and Retract Libel
July 13, 2010
Via E-Mail
Dear Michael Helgeson:
Many of your statements about Rising Stuff and its owners in your website postings are untrue and defamatory. You made them maliciously to injure Rising Stuff in its trade, office and profession. As such, they are defamatory per se. Under O.C.G.A. 51-5-11, this letter constitutes a demand for immediate retraction in writing of these false and libelous statements. In accordance with O.C.G.A 51-5-11(b)(1)(C), We demand that your retraction and correction be accompanied by an editorial in which you specifically repudiated your libelous statements.
Below, we have noted some of the more patent, malicious, and libelous comments made by you on your website. If Rising Stuff is forced to file suit to stop your wrongful conduct, it will also seek an award of its attorney fees and litigation expenses.
1. On your website you stated the following:
"we got them to admit they didn't actually have anything we wanted in stock, and that in general they would get the stuff from their distributor (aka Yahoo Japan Auctions most likely then not)."
Rising Stuff has never intentionally shown products as in stock that we do not have on hand. This statement is malicious in nature and has no evidence to support it.
2. On your website you stated the following:
"When confronted on this issue they both claimed it was to save on shipping cost, and had no defense or excuse as to why they did not mention this prior to selling and shipping the systems."
Rising Stuff never claimed to leave out power supplies from orders. Power supplies were often shipped separately to keep packages below a 2 kg weight. Your statement is patently false.
3. On your website you stated the following:
"I don't know the guys personally, but to me it appeared that they were banking on and taking advantage of the fact people thought they were nice guys, so they were seeing what they could get away with."
"They are indeed to be avoided, because buying from them is like supporting the spread of fucking super AIDS and meth babies."
"You're just a shit piece spinster trying to make a buck."
These are clear attacks on Rising Stuff with no basis or evidence behind them. They are highly defamatory in nature with no evidence to support them.
Many of these errors have been previously brought to your attention. Your failure to correct your erroneous and false statements and their repetition after notice of their falsehood constitutes further publication of libel. It also confirms your malicious intent.
If you do not immediately publish the requested retraction, and cease and desist from tortuous interference and making false and malicious comments about Rising Stuff and its owners we will file suit against you. Please govern yourself accordingly.
Sincerely yours,
Alex Wilson
Co-Owner of Rising Stuff
