I think things are still heated on both sides here. I can see how the intial video that followed him not being able to get hold of a unit to test, could be taken as resentment for not being able to test one - it's not hard to jump to that conclussion. But from everything that has been said, apparently that wasn't his intention. So there was a comms issue there, and maybe some of the interpretation was based on previous history related to that MVS cart incident - no idea!
What I would say is products like this need a lot of positive support from everyone, or they will never get off the ground and future products may never appear. I also understand how people who spend a lot of time and money designing something as wonderful as the Super SD 3 can take offense to criticism before the product has had chance to land properly. When I first looked at the Neo SD (and Super 3) I realised early on that I had the power to make or break this product from my initial review - that's a very very difficult position to be in, to try and be objective and unbiased, but at the same time feedback on any problems but not publicly draw so much attention to them (until they've been resolved) so that early adopters might not want to buy the product. Remember this is a small company where one bad review early on, or prior to release can mean sales drop by say 40% (or more) - that could spell the end of a small company like this. The reality is even with the ground plane issue it's still an absolutely bloody fantastic f****** product, it really is!
My best advise is to stop the flame war and move past - draw a line under it!
This is the main issue here,
People can´t understand that we are not Amazon and we are fighting to survive.
The thing we did replacing boards has a high cost to us.
We have been threated like if we were Microsoft, Amazon, Apple of whathever big stabilished company.
This video was totally dishonest, and caused a big damage, i am not going to enter into details but people emailed us asking for refunds pointing the video.
And believe me, the video is totally dishonest, and it dosen´t reflects the true of what happened.
People want products such as Super SD System 3, but Amazon, Apple or Microsoft are not going to deliver those for sure. Some one has to take the risk of develop those.
If we would thought the product would have been crap, we would never release it. We release things when we are confident about the status of the product.
Has anyone of the ones that received a Super SD System 3 complained about game compatibility ? Believe me, game compatibility is harder than a RGB circuit for sure.
I am not pissed about this guy telling the rgb is shit, i am pissed cause he had my email and he could have sent me an email like the ones he sent me back telling me "i want to help you"
What he did was to send me people asking for refunds with a video that dosen´t shows the truth about the issue.
So yes, i got sick about that and i am totally pissed about his actitude.
Is it so hard to email me before doing that ?
Don´t you know you are going to hurt me doing that ?
Don´t you have my email ?
Why you tell me that you want to help us and then you do that ?
Is it so hard to understand what i am writting ?