I've talked with patrick over the phone twice actually. He's who I got my BVM-D24E1WU from. If he still services CRTs, I wonder if a road trip is in order.
edit: So it looks like pat actually sells self repair kits for 20M2Us. This might be my first crt repair project if all goes well. has anyone here used one of pat's kits?
https://www.ebay.com/itm/192426156297/
I saw those kits and was really tempted to get one for my 20M2U but since it's currently working just fine I didn't bite.