SniperElite
Kula's Candy
- Joined
- Aug 12, 2009
- Posts
- 308
Hello gentlemen,
I sold IDCHAPPY "Ian" Zupapa and Garou MVS carts. Both packages were stopped by customs. Ian was able to pick up the Zupapa with a small customs fee and I was sent the following emails. (Both carts were sent USPS Priority flat rate cardboard mailer)
All I have to say is WTF? Anyone heard of this before?
BTW, I will not pay the fee and I refunded Ian for the cart! It's unfortunate, but I don't think I will ship internationally again. I’m just glad this was not an expensive PCB or something... $60 is enough! I'm not a rich man sorry to say.
**Sorry about the hard read**
*(First email sent to me)*
UPS®Corporate Headquarters55 Glenlake Parkway, NEAtlanta , GA 30328Final NoticeDear Customer, This is to notify you that your package has been intercepted and is temporarily being held in transit in Spain .The delivery process has been suspended for the following reasons.1. It has been detected that your package contains taxable items .2. In line with new laws, items transiting through the EU are to be fully taxed and are subject to postal inspection by transitting postal authorities. Concluding the verification on the package it has been ascertained that adequate tax was not paid on the package. Your name and email address were on the package for contact details. The contents have been ascertained as a non-risk item,however under new laws any package transiting through the EU is liable to full tax coverage payment.The sender did pay the appropriate courier fee but did not state the true value of the contents of the package .We are therefore requesting you pay full tax for the coverage of Ђ119 Euros on the package. In order for your package to be released, you are obligated to pay the due tax on the contents of the packageYou should therefore contact your assigned claims Officer, Carl Brooks to assist with the tax payment inSpain ,where your package is currently being heldWhile we wait to receive from you the tax File Number to enable us forwardyour package to your address. Below is the contact information of your assigned claimsOfficer. Name: Mr. Carl BrooksEmail address:carl-brooks@ups.claims.irTel: 1-XXX-XXX XXXX Note:tax coverage fees are payable to Spanish authorities through your assigned claims Officer.UPS® does not accept fees on behalf of foreign authorities. Once you receive your tax File Number, kindly forward file number orscanned document to your assigned claims Officer for onward delivery to UPS®.When making contact with your assigned claims officer via email or phone please quote reference XXXXXXXXXXXXXX and a confirmation of your name and address for for swift location of package details. The status of your package can be tracked as soon as payment has been confirmed Soon as we have received the required tax payment We shall forward yourpackage to its destination. Copyright © 1994-2010 UPS® , Inc. All rights reserved.
*(The return email I sent back)*
Hello Mr. Brooks,
My name is Lawrence Holbrook and I received this notice, but it was sent to my spam (Junk) folder, hence the slight delay in response.
I sold a "Garou MVS" (Arcade cartridge) to Ian at "insert address". I paid $62 usd for it off of eBay and sold it to him for $60 usd as I stated on the customs declarations form I filled out.
It is held in Spain from what this notification is telling me and I would like it released. I sent him another Arcade cartridge that was also held in customs. He told me that he just paid the customs fees and it was released to him about a week ago.
I called the phone number provided in this email and have left 2 messages for you, once yesterday and once this morning.
If you could please help me resolve this issue at getting my friends game released I would be truly grateful. Thank you so very much for your time sir! My phone number is as follows: 1 (XXX) XXX-XXXX
Thanks again!
Take care!
Larry Holbrook
*(This is the response email)*
UPS®Customer Services
55 Glenlake Parkway, NE
Atlanta , GA 30328
Larry Holbrook
We would like to apologize for any inconvenience however the tax imposed is out of our control and requested by authorities.
We understand you might not want to disclose your credit card details over the internet or the phone so Kindly make payment through our trusted 3rd party payment processors ,WESTERN UNION Transfer Services .You can visit any WESTERN UNION Agent Location or online at www.westernunion.com
The fees should be payable to finance agent XXXXXXX : Raquel Mendez :
RECEIVER'S NAME: Raquel Mendez
1 Calle los Poblados
28033 Madrid
Spain
Once the payment is made,kindly email the payment MTCN reference number given to you by WESTERN UNION and the sender's name address and contact number to
(jennifer-XXXXXX@ups.claims.ir ). Upon confirmation of payment we shall process and release the package for delivery immediately .
Jennifer
*(My respone to the response email)*
Hello Jennifer,
How much money (usd) are they charging for this arcade cartridge to be released? How specifically do I pay the fees on western union? I have only sent payments via PayPal before.
Thank you very much for your time.
Larry Holbrook
*(The second response email)*
UPS®Customer Services
55 Glenlake Parkway, NE
Atlanta , GA 30328
Larry Holbrook
The coverage cost in USD is $163 USD
We would like to apologize for any inconvenience however the tax imposed is out of our control and requested by authorities.
We understand you might not want to disclose your credit card details over the internet or the phone so Kindly make payment through our trusted 3rd party payment processors ,WESTERN UNION Transfer Services .You can visit any WESTERN UNION Agent Location or online at www.westernunion.com
The fees should be payable to finance agent XXXXXXX : Raquel Mendez :
RECEIVER'S NAME: Raquel Mendez
1 Calle los Poblados
28033 Madrid
Spain
Once the payment is made,kindly email the payment MTCN reference number given to you by WESTERN UNION and the sender's name address and contact number to
(jennifer-XXXXXX@ups.claims.ir ). Upon confirmation of payment we shall process and release the package for delivery immediately .
Jennifer
I sold IDCHAPPY "Ian" Zupapa and Garou MVS carts. Both packages were stopped by customs. Ian was able to pick up the Zupapa with a small customs fee and I was sent the following emails. (Both carts were sent USPS Priority flat rate cardboard mailer)
All I have to say is WTF? Anyone heard of this before?
BTW, I will not pay the fee and I refunded Ian for the cart! It's unfortunate, but I don't think I will ship internationally again. I’m just glad this was not an expensive PCB or something... $60 is enough! I'm not a rich man sorry to say.
**Sorry about the hard read**
*(First email sent to me)*
UPS®Corporate Headquarters55 Glenlake Parkway, NEAtlanta , GA 30328Final NoticeDear Customer, This is to notify you that your package has been intercepted and is temporarily being held in transit in Spain .The delivery process has been suspended for the following reasons.1. It has been detected that your package contains taxable items .2. In line with new laws, items transiting through the EU are to be fully taxed and are subject to postal inspection by transitting postal authorities. Concluding the verification on the package it has been ascertained that adequate tax was not paid on the package. Your name and email address were on the package for contact details. The contents have been ascertained as a non-risk item,however under new laws any package transiting through the EU is liable to full tax coverage payment.The sender did pay the appropriate courier fee but did not state the true value of the contents of the package .We are therefore requesting you pay full tax for the coverage of Ђ119 Euros on the package. In order for your package to be released, you are obligated to pay the due tax on the contents of the packageYou should therefore contact your assigned claims Officer, Carl Brooks to assist with the tax payment inSpain ,where your package is currently being heldWhile we wait to receive from you the tax File Number to enable us forwardyour package to your address. Below is the contact information of your assigned claimsOfficer. Name: Mr. Carl BrooksEmail address:carl-brooks@ups.claims.irTel: 1-XXX-XXX XXXX Note:tax coverage fees are payable to Spanish authorities through your assigned claims Officer.UPS® does not accept fees on behalf of foreign authorities. Once you receive your tax File Number, kindly forward file number orscanned document to your assigned claims Officer for onward delivery to UPS®.When making contact with your assigned claims officer via email or phone please quote reference XXXXXXXXXXXXXX and a confirmation of your name and address for for swift location of package details. The status of your package can be tracked as soon as payment has been confirmed Soon as we have received the required tax payment We shall forward yourpackage to its destination. Copyright © 1994-2010 UPS® , Inc. All rights reserved.
*(The return email I sent back)*
Hello Mr. Brooks,
My name is Lawrence Holbrook and I received this notice, but it was sent to my spam (Junk) folder, hence the slight delay in response.
I sold a "Garou MVS" (Arcade cartridge) to Ian at "insert address". I paid $62 usd for it off of eBay and sold it to him for $60 usd as I stated on the customs declarations form I filled out.
It is held in Spain from what this notification is telling me and I would like it released. I sent him another Arcade cartridge that was also held in customs. He told me that he just paid the customs fees and it was released to him about a week ago.
I called the phone number provided in this email and have left 2 messages for you, once yesterday and once this morning.
If you could please help me resolve this issue at getting my friends game released I would be truly grateful. Thank you so very much for your time sir! My phone number is as follows: 1 (XXX) XXX-XXXX
Thanks again!
Take care!
Larry Holbrook
*(This is the response email)*
UPS®Customer Services
55 Glenlake Parkway, NE
Atlanta , GA 30328
Larry Holbrook
We would like to apologize for any inconvenience however the tax imposed is out of our control and requested by authorities.
We understand you might not want to disclose your credit card details over the internet or the phone so Kindly make payment through our trusted 3rd party payment processors ,WESTERN UNION Transfer Services .You can visit any WESTERN UNION Agent Location or online at www.westernunion.com
The fees should be payable to finance agent XXXXXXX : Raquel Mendez :
RECEIVER'S NAME: Raquel Mendez
1 Calle los Poblados
28033 Madrid
Spain
Once the payment is made,kindly email the payment MTCN reference number given to you by WESTERN UNION and the sender's name address and contact number to
(jennifer-XXXXXX@ups.claims.ir ). Upon confirmation of payment we shall process and release the package for delivery immediately .
Jennifer
*(My respone to the response email)*
Hello Jennifer,
How much money (usd) are they charging for this arcade cartridge to be released? How specifically do I pay the fees on western union? I have only sent payments via PayPal before.
Thank you very much for your time.
Larry Holbrook
*(The second response email)*
UPS®Customer Services
55 Glenlake Parkway, NE
Atlanta , GA 30328
Larry Holbrook
The coverage cost in USD is $163 USD
We would like to apologize for any inconvenience however the tax imposed is out of our control and requested by authorities.
We understand you might not want to disclose your credit card details over the internet or the phone so Kindly make payment through our trusted 3rd party payment processors ,WESTERN UNION Transfer Services .You can visit any WESTERN UNION Agent Location or online at www.westernunion.com
The fees should be payable to finance agent XXXXXXX : Raquel Mendez :
RECEIVER'S NAME: Raquel Mendez
1 Calle los Poblados
28033 Madrid
Spain
Once the payment is made,kindly email the payment MTCN reference number given to you by WESTERN UNION and the sender's name address and contact number to
(jennifer-XXXXXX@ups.claims.ir ). Upon confirmation of payment we shall process and release the package for delivery immediately .
Jennifer
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