Amazon using shitty 3rd party couriers? (LaserShip)

ordered a few things a week ago and just realized yesterday that they hadn't shown up yet when they should have, so i checked my tracking status and the courier was listed as "LaserShip"

i've never heard of them before, but i did a quick google search and they're an East Coast delivery service with absolutely abysmal customer reviews

i mean seriously, they're universally slammed across the board for their terrible service: late deliveries, failed deliveries, lying about deliveries, not wrapping packages in plastic during bad weather, and just all-around unprofessional behavior (lot of their deliverers use unmarked civilian vehicles/clothes so you're getting random assholes pulling up to your house)

i've been using amazon since i got my first debit card when i was teenager and i've never had a reason to weary of their service until now

Amazon is always crap. They use UPS for starters. Always nice getting my dvd set indented thanks to poor packaging.

Did they come from Amazon themselves or from a third party seller via Amazon?

Quote:

---

Originally Posted by RevQuixo

Did they come from Amazon themselves or from a third party seller via Amazon?

---

Amazon themselves

i've personally never had a problem with UPS and i've had plenty of deliveries from them throughout the years

Happened to me in the past all the time. I ordered a bunch of blu-rays once and Lasership would show up to my door at 8am every day for a week. Not so bad except for the fact that I am on the road to work by 7am and my landlord's office does not open till 9am. So I get a call from the guy every day at 8am to come down and sign for the package and everyday I tell him the same thing, I'm at work so he needs to come back in an hour when the rental office is open to have them sign for it. Guy says he is too busy to come back so he just comes back the next day to repeat the same shit. The only reason I got my package eventually was due to the guy leaving the package OUTSIDE my complex door and someone was honest enough to bring it inside and leave it in front of the rental office. I got on Amazon's customer service chat when I found out and told them I would no longer do business with them if they use this courier. The guy I chatted with gave me a $25 credit and a note on my account never to use Lasership. Now, all my packages come via UPS or USPS smartpost.

AS sucky as that sounds....Lasership is a pretty rad company name.

Quote:

---

Originally Posted by OrochiEddie

AS sucky as that sounds....Lasership is a pretty rad company name.

---

Needs more lasers.

Yeah, I hate that Amazon uses UPS, all my packages come between 5-8pm, where any other carrier would have it delivered by 2pm. FedEx has my shit at the door by 10am most times.

It pisses me off because I work in the evening most times, and UPS leaves high dollar stuff on my porch instead of a pickup slip.

Lately they've used this company called Ontrac, either these dudes will deliver stuff to my door at 7pm or they'll email me some bullshit like nothing could be delivered because no one was home which is a damn lie because on the day they said that my brother in law was at my house the entire damn day( and there was a car parked in front of the house to boot )

Quote:

---

Originally Posted by Trey Burnout

Lately they've used this company called Ontrac, either these dudes will deliver stuff to my door at 7pm or they'll email me some bullshit like nothing could be delivered because no one was home which is a damn lie because on the day they said that my brother in law was at my house the entire damn day( and there was a car parked in front of the house to boot )

---

Come to think of it... I've noticed this as well. Sometimes they use a third party courier that will just leave shit on the porch and not even bother to knock on your door. One time I found a package that had probably been on my porch for hours, and another time I saw the delivery guy just drop it off and leave without knocking. Pisses me off.

Quote:

---

Originally Posted by Sex Lord Ki_atsushi

Come to think of it... I've noticed this as well. Sometimes they use a third party courier that will just leave shit on the porch and not even bother to knock on your door. One time I found a package that had probably been on my porch for hours, and another time I saw the delivery guy just drop it off and leave without knocking. Pisses me off.

---

Yeah, I've had that happen, and it's maddening. I've actually been home when a package was delivered and still had it sit on the porch for hours because the delivery man didn't even bother to knock.

Quote:

---

Originally Posted by Trey Burnout

Lately they've used this company called Ontrac, either these dudes will deliver stuff to my door at 7pm or they'll email me some bullshit like nothing could be delivered because no one was home which is a damn lie because on the day they said that my brother in law was at my house the entire damn day( and there was a car parked in front of the house to boot )

---

Yeah, this too. Ontrac is fucking awful.

I had one of those crappy 3rd party services a while back. I hear someone on my steps as they used to make a bit of noise, look out the window to see someone. No knock at the door, no doorbell.. When I made it from the kitched to the door their van was pulling away. Just stuck a sticker on my door saying they tried to deliver but no one was home.

Quote:

---

Originally Posted by SouthtownKid

Ontrac is fucking awful.

---

I concur with the rest of you CA peeps. Most of my Amazon orders are now shipped with OnTrac. I'd rather have a UPS evening delivery vs. my meth-head OnTrac guy trying to figure out where I live. I swear, more of my Amazon orders end up on other doorsteps other than my own. And I live on a single-family home street with houses only on one side of the street! :D

Quote:

---

Originally Posted by Sex Lord Ki_atsushi

Come to think of it... I've noticed this as well. Sometimes they use a third party courier that will just leave shit on the porch and not even bother to knock on your door. One time I found a package that had probably been on my porch for hours, and another time I saw the delivery guy just drop it off and leave without knocking. Pisses me off.

---

good news: i got my stuff

bad news (or rather... as anticipated news): it went down just like this

given the shit i've read about this company i'm just glad i got my stuff (more or less) when i was suppose to

definitely going to going to check before i order stuff from amazon to make sure to avoid these guys though

UPS has been super slow as of late. I ordered Anarchy Reigns off of GameStop and I swear the package sat in their warehouse for almost two days before I got another notification that it was in transit. The kicker was, they handed it off to my local post office and they ended up delivering it to me on a Saturday. UPS label and all. Amazon has been good for me since they've moved into New Jersey, so even when I use the free shipping I get it in less then four days and they use the postal service so it comes faster then FedEx or UPS.

Ups drivers have to deliver like 150 packages a day. Do you guys think they have time to stop and chit chat. If your home and expecting a package then check your tracking number or stand by your door. If its something of high value then ask for a signature when ordering. I think fedex and ups drivers do a great job. I cant be mad at them for dropping off the package and leaving.

Quote:

---

Originally Posted by RAZO

Ups drivers have to deliver like 150 packages a day. Do you guys think they have time to stop and chit chat. If your home and expecting a package then check your tracking number or stand by your door. If its something of high value then ask for a signature when ordering. I think fedex and ups drivers do a great job. I cant be mad at them for dropping off the package and leaving.

---

FedEx drivers do a great job. Never had a problem with them. UPS sucks.

Quote:

---

Originally Posted by Sex Lord Ki_atsushi

FedEx drivers do a great job. Never had a problem with them. UPS sucks.

---

Most of my packages from amazon are sent through ups and come 99% of the time on time and always arrive at roughly around the same time. Ive never had issues with them. Now the usps is a different story. They say the package arrive at its destination from Jan 16-20, I know its going to get here on the 25th. Priority mail always arrives on friday at my house. Its like they hold on to the mail all week and only deliver on fridays.

Quote:

---

Originally Posted by RAZO

I cant be mad at them for dropping off the package and leaving.

---

you don't have to be, but it's a valid criticism

being busy is no excuse for crappy customer service

Just curious. If you use a P.O. box that means they have to use the USPS and they will only ship it that way, right??? Or do they not allow that and you have to use a home address with their couriers? If yes to the first question, then might as well go with only us a P.O. box if you are having those problems.

I usually get my Amazon stuff via UPS or their "courier service" Prestige. Prestige has definitely improved their service, but it always seems sketchy getting your stuff from a guy driving a Astro van, wearing sweatpants, and talking on his phone.

It's been really hit it miss if my items are packed properly too. I've sent back so many damaged items in the past few months. Never really had a problem before... :(

Quote:

---

Originally Posted by Average Joe

you don't have to be, but it's a valid criticism

being busy is no excuse for crappy customer service

---

I disagree. They don't have to knock on your door or ring your doorbell. I don't think that's crappy customer service. Some of these guys have families or just simply need to get out on time. Do you expect them to wait for everyone to come to door. Does the postman ring your doorbell or knock on your door when he drops off the mail?

Ask for signature conformation if you live in a bad neighborhood or you don't like them to leave a package on your porch. Some people just like to knit pick at the smallest things.

OnTrac is frequently frustrating for me as well. Had their drivers flat out lie to me about attempting delivery before... Then again, FedEx has done the same thing. I do give OnTrac a little credit, though, because you can call them and just tell them to leave the package at their warehouse and pick it up later that night. Customer support has always been great with them, but their drivers are just contractors they hire in the area so it's a mixed bag with the guys who actually deliver your stuff. Eh, oh well.

Quote:

---

Originally Posted by OrochiEddie

AS sucky as that sounds....Lasership is a pretty rad company name.

---

www.Lazertits.com

Quote:

---

Originally Posted by RAZO

I disagree. They don't have to knock on your door or ring your doorbell. I don't think that's crappy customer service. Some of these guys have families

---

What does this even mean? We all have fucking families, moron. They don't have to wait for you to answer the door and hand you the package on bended knee. Just ring the fucking bell or knock to alert whoever is inside to check their front door. Just ring and leave. Less than one fucking second to raise one arm and use less than one iota of strength to depress doorbell. Are you one of these lazy delivery guys? I can't think of any other reason you'd try to defend their lying, lazy crappy customer service ways. Don't be such a douchebag shitbird monkey-fucker. There is right and there is wrong, and you're wrong.

Quote:

---

Originally Posted by SouthtownKid

What does this even mean? We all have fucking families, moron. They don't have to wait for you to answer the door and hand you the package on bended knee. Just ring the fucking bell or knock to alert whoever is inside to check their front door. Just ring and leave. Less than one fucking second to raise one arm and use less than one iota of strength to depress doorbell. Are you one of these lazy delivery guys? I can't think of any other reason you'd try to defend their lying, lazy crappy customer service ways. Don't be such a douchebag shitbird monkey-fucker. There is right and there is wrong, and you're wrong.

---

Fuck you faggot. They don't have to ring shit. Check your tracking number or stand by your fucking door if you want your package so bad. Like dropping the package in front of your door isn't enough. You need a hand job too.

Quote:

---

Originally Posted by RAZO

Fuck you faggot. They don't have to ring shit. Check your tracking number or stand by your fucking door if you want your package so bad. Like dropping the package in front of your door isn't enough. You need a hand job too.

---

You pathetic goon! What does it hurt you to ring a bell? You don't have to stop or even break stride. Ding dong done, you insufferable boob. It's hamster-fondling shitwhore apologists like you that are tanking this country.

I'm not a apologist, I just can't stand people who bitch about stupid small shit. Your just the typical douche who always finds something to bitch about. Man the fuck up and stop acting like a snobby prick. If you want them to ring your door bell then leave a note on the door or ask for signature conformation.

Quote:

---

Originally Posted by RAZO

I'm not a apologist, I just can't stand people who bitch about stupid small shit. Your just the typical douche who always finds something to bitch about. Man the fuck up and stop acting like a snobby prick. If you want them to ring your door bell then leave a note on the door or ask for signature conformation.

---

Your English really suffers when you get riled up.

Never had any issues with any courier used by amazon be it ups, usps, fedex, ontrac. I keep a busy schedule so its not guaranteed I will be home when my stuff shows up and I do a lot of online from amazon and newegg. I usually will miss the driver.

Quote:

---

Originally Posted by RAZO

Does the postman ring your doorbell or knock on your door when he drops off the mail?

Ask for signature conformation if you live in a bad neighborhood or you don't like them to leave a package on your porch. Some people just like to knit pick at the smallest things.

---

Thing is the regular mail goes in a box or through a door slot, the mailman doesn't run up to your porch on throw the mail on the ground.

Also if I get a package via USPS the mailman always rings the doorbell to let me know something is sitting on the porch.

Signature confirmation is a pain in the ass and only leads to having to either have your package redelivered a couple days later or taking time out from work to go stand in line at the damn PO.

Quote:

---

Originally Posted by SouthtownKid

It's hamster-fondling shitwhore apologists like you that are tanking this country.

---

I doth lol'ed.

I've ordered a book from Amazon last October and still haven't received it yet. They wouldn't even try to track it until 2 months have passed.

Quote:

---

Originally Posted by SNKorSWM

I've ordered a book from Amazon last October and still haven't received it yet. They wouldn't even try to track it until 2 months have passed.

---

I'm sure RAZO thinks that is perfectly fine and that you should stop whining about it. They could wait a year and then deliver it by throwing it on your neighbor's roof after lighting it on fire, and he'd think that was dandy customer service.

Hey RAZO, Amazon doesn't offer signature confirmation on their packaging as far as I can tell, nor does any other online company I do business with. What can we do then, Mr. lazy UPS driver?

Quote:

---

Originally Posted by SouthtownKid

I'm sure RAZO thinks that is perfectly fine and that you should stop whining about it. They could wait a year and then deliver it by throwing it on your neighbor's roof after lighting it on fire, and he'd think that was dandy customer service.

---

He probably thinks stealing packages that were delivered by other couriers is A-OK too.

Im not a ups driver, just pro union workers. These ups workers break their back every day to bring your packages and fags like you are bitching about a knock on the door. If amazon doesn't offer signature conformation then that's amazons fault, not ups.

I don't really take issue with them just leaving the package. Though when you are there waiting for it because it is a signature conformation delivery and they come to the door put a little sticker that they have already filled out before getting to the door that says, they could not deliver as no one was home and then scramble back to their van without ever knocking or ringing the bell, while you are watching them out the window and can see they didn't knock or ring the bell and never brought the package with them, then are back in their van pulling away when you come outside to get to them. The the place closest for me to pick my pacakge up is in another city the next state over and I get a bit upset. So some lazy ass pulls up hops out of his van, throws my gate open, stomps up my 3 steps puts a sticker on my door and hauls ass back to his van in under 30 seconds, without even closing my gate. I can't see any way to support that. Thankfully thats not UPS, but some other 3rd party bs.

My work has me dealing with UPS almost every day. I can't say anything bad about any of those people. They are some of the best drivers I've ever worked with and their local hub is full of great people as well.

Once you get above the local level though I hate having to deal with UPS, They have cost me so much money I won't use them for any of my personal shipping any more.

STK is so good at getting people pissed

fucking love that guy

Quote:

---

Originally Posted by FAT$TACKS

I don't really take issue with them just leaving the package. Though when you are there waiting for it because it is a signature conformation delivery and they come to the door put a little sticker that they have already filled out before getting to the door that says, they could not deliver as no one was home and then scramble back to their van without ever knocking or ringing the bell, while you are watching them out the window and can see they didn't knock or ring the bell and never brought the package with them, then are back in their van pulling away when you come outside to get to them. The the place closest for me to pick my pacakge up is in another city the next state over and I get a bit upset. So some lazy ass pulls up hops out of his van, throws my gate open, stomps up my 3 steps puts a sticker on my door and hauls ass back to his van in under 30 seconds, without even closing my gate. I can't see any way to support that. Thankfully thats not UPS, but some other 3rd party bs.

My work has me dealing with UPS almost every day. I can't say anything bad about any of those people. They are some of the best drivers I've ever worked with and their local hub is full of great people as well.

Once you get above the local level though I hate having to deal with UPS, They have cost me so much money I won't use them for any of my personal shipping any more.

---

that pissed me off so much! Like come on, you didnt even try to DO YOUR JOB

Quote:

---

Originally Posted by SouthtownKid

I'm sure RAZO thinks that is perfectly fine and that you should stop whining about it. They could wait a year and then deliver it by throwing it on your neighbor's roof after lighting it on fire, and he'd think that was dandy customer service.

---

:lolz:

All I'm saying is that I don't think its a big deal or something they have to do. If I order something like a expensive watch or a piece of jewelry I'm going to ask for signature conformation. If its a small package like a movie or video game, just leave it on the porch. Now if you ordered something of high value and requested signature conformation and they just leave it on your porch or they leave a slip with you being home, then you have the right to bitch.

Don't you people get it? Some of these delivery guys have families! If you add up time spent knocking at every door, by the end of the day, that could add up to getting home a full 40-43 seconds later. What are you guys -- anti-union?!

My Ups driver always knocks or rings the bell. He's the best courier out of the bunch but on general the company is the slowest, most expensive and they always break stuff. Ups fails on all levels.
Other people come and go or change routes, but I've had the same guy since I moved here eight years ago.
My post lady or guys never rings or knock. I've watched them several times from the window run up to the house with the tag already filled out slap it on the door and run away. How does that save them time? Why? Several years ago my Post lady stole all my Christmas presents. The USPS tracking system is pretend and good luck getting them to pay on a claim. I just checked into the stolen presents from five years ago and had to fill out a freedom of information act form to check on the status. Still havent heard back.

Quote:

---

Originally Posted by SouthtownKid

Don't you people get it? Some of these delivery guys have families! If you add up time spent knocking at every door, by the end of the day, that could add up to getting home a full 40-43 seconds later. What are you guys -- anti-union?!

---

You don't get it. I was going to use my own example of what I meant by having families (children), but at this point it doesn't matter. You'll just make another stupid joke and hope that someone else quotes you. I was wrong. Every ups driver should knock or ring the doorbell when they drop off a package.

Quote:

---

Originally Posted by Sex Lord Ki_atsushi

FedEx drivers do a great job. Never had a problem with them. UPS sucks.

---

I have the opposite experience where I am. My UPS driver is awesome, they've never fucked up any of my stuff. I shipped with them for years when I ran an eBay store for a local business, and never had anything lost, damaged, or stolen. FedEX on the other hand, everything i get from them looks like a bomb was dropped on it. It really depends on the management at your local hubs though. I have friends who work at both the local UPS and FedEX hubs, and I hear way more complaints about FedEX.

It helps that I've had the same UPS driver for several years and we're on a first name basis, and he knows never to leave shit outside. If I'm not there, I go pick it up. Same with my USPS mail carrier. The only package I had stolen was when amazon used USPS and explicitly put "Carrier leave w/no response" on the package. My mail lady -never- leaves stuff at my door with the exeption of that one time, and it got stolen (and I live in a pretty nice area. I'm not rich, but it's not "the hood" by any means). Amazon ended up refunding me even though the delivery conf said I got the package, so it wasn't all bad. Someone was probably pretty disappointed when they opened their stolen package to find it was just two rubiks cubes :'D

I'm sorry, union workers are a bunch of overpaid lazy fucks that expect raises all the time whether they deserve it or not. RAZO, you call us fags for bitching... yet the unions bitch all the time about more and more pay.

Oh yeah, and I have a family too! Stick it in your ear.

Quote:

---

Originally Posted by Sex Lord Ki_atsushi

I'm sorry, union workers are a bunch of overpaid lazy fucks that expect raises all the time whether they deserve it or not. RAZO, you call us fags for bitching... yet the unions bitch all the time about more and more pay.

Oh yeah, and I have a family too! Stick it in your ear.

---

union demands ended up forcing my old company out of business and me out of a job for 6 months. because unskilled labor in a warehouse needs to be paid more than the guys with degrees and marketable skills.


ps: my ups guy is awesome. if it is a plain package it goes on the stoop or if it is small enough he puts it between my front door and storm door. if it is a amazon box or something that looks like it will be stolen, he puts it on my back stoop.

The post office is union isn't it? Nalc?
Fedex is the only one that doesnt have much to do with unions.
Remeber Dhl? They still deliver items from overseas but you can't domestically ship through them last time I chacked.
How does that make any sense?

Quote:

---

Originally Posted by RAZO

You don't get it.

---

No, YOU don't get it. You act like customer service is somehow antithetical to workers' rights. Well let me tell you something, meathead. Without the customers, you wouldn't have a job to act lazy at in the first place. Customer service isn't about the poor workers being taken advantage of, it's about the workers having the fucking self respect to do a good job of what they are accepting money for and treating their customers like actual people and not just obstacles to self-absorbed nap time.

So I got a package from Amazon today and it was all fucked up. The USPS delivered it and the mail lady rang the bell and waited for me to answer because the box was all messed up.

It was all dented and the tape across the top was torn open but the fibers inside the the tape were still intact and barley holding it closed.

Not the USPSs fault.

Amazons packaging is totally inconsistent. I had 3 art books, the giant Invisibles omnibus and a blu-ray. Shit weighed like 35 lbs. There was nothing inside but a couple of those deflated air bag things and all the books had just been banging around in there for a week.

It's a miracle the blu-ray didn't get smashed.

What's really odd is that my previous order was only a couple CDs and a DVD and it was in one of those things where they heat shrink everything to one of those thick cardboard slabs that fit in the bottom of the box so that everything is held in place.

As a former shipping clerk it makes me wonder how they decide how to package what. Seems to be totally random.