Copy and pasted from another thread:
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regarding the defects of the Samurai Spirits 0 Special home cartridge
thank you very much for being with us in the past. there seem to be problems with some of the ss0s home carts that went on sale on July the 15th. we are very sorry for all customers concerned. please accept our deepest apologies. we are sorry for the trouble this may cause, please follow the guidelines stated bellow:
note
1. about the software exchange
we will exchange the defect parts free of charge. please send it with C.O.D. postage directly to the following address:
recall address:
〒664-0842 Hyougo-ken, itama-shi, morimoto 8-70
SNK Playmore itami factory software exchange
TEL:06-6339-6402 (support line)
sending instruction:
o please print out the prepared pdf file (exchange desk form), fill out the important facts and attach it to the cart. (if you have a different form that is alike you can use it as well.)
o to prevent confusion, please send only the cart (keep the instructions and the case).
recall date:
23.07.2004 (Friday) (the end of recall will be formally announced accordingly)
please understand that the exchange may take some time
※ the corrections: victory voice, surrounding BGM, practice mode defects
2. about the modifications with regard to the MVS version
when the homecart master was produced, it was exactly the time after the Nagasaki incident and we also had a lot of claims from customers regarding the arcade MVS software. our company decided, even though there are only a limited number of carts, taking into account the genre of the home console system, even more so due to the still lingering fresh memories of the incident not to shy from, unlike the arcade version, setting the homcarts cruelty level to level 1. we sincerely apologize to all our customers who wanted to see the same release as the arcade version and who saw their hopes betrayed.
3. further
as an enterprise who took over SNK's IP we want to state our dearest apologies, that, with the last title for the renown Neo Geo system, we were as it seems unable to satisfy our customers.
from now on we will take our customers demands serious, we will struggle for our future products to reach a high level of customer satisfaction. please support us also in the future.
inquiries:
SNK Playmore user support
TEL06-6339-6402 E-mail: info@snkplaymore.co.jp
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Since this is an translation from the japanese Playmore site, it is unclear but very unlikely, that customers outside of Japan will be able to use this service.
I started a thread to ask Shawn how the Neo Store customers will be able to get their carts fixed.
Hopefully there will be a solution for the problem.