Resolved.

This clown bought an Ultra Neo from me a while back. When he gets it he claims it only works in black and white even though I tested it before sending it out and it worked perfectly. I emailed !arcade! about his claims and Ray told me flat out the mod either works or it doesn't. His feeling was that Brent was lying. I waited to get the unit back and when I tested it, it worked perfectly in full color. Now, this scumbag is telling me I better give him a refund or he'll dispute it with his credit card company and paypal.

Total jerk. Changed his mind and now lying through his teeth.

Just an fyi to all sellers out there to be cautious when dealing with this scum.

edit: so I thought about it and I offered him this. Since the unit is nondefective I'm going to follow the neo store's policy on return of non-defective items. 20% restock less my costs of shipping.

<small>[ February 02, 2003, 07:05 PM: Message edited by: Bar81 ]</small>

That sounds more than fair considering there is nothing wrong with the system. Good luck on this Bar81.

Thanks for the head's up.

Sounds like he had buyers regret..... I'll stay clear of him for sure......

At least you got it back and know it works Perfect!!!

What is his username in the fourms?

Just to give a bit of information from my perspective...

I have done many deals here on Neo-Geo.com and each of them has been conducted with honesty and integrity.

I purchased the Ultra modded Neo Geo home cart unit from this gentleman. When it arrived I was unable to get anything except black and white output on 2 TV's. I spent 2 hours one evening and 1 hour the next attempting this. I tried multiple sets of S-Video cables, as well as an extra Pow3 AC adapter. I have 4 other Neo Geo home cart consoles right now. I could substitute any of the other Neo's into the same TV/cabling setup and they worked perfectly. One of these has a Jeff Kurtz S-Video mod so that's the one I subbed.

Before I shipped it back, I tested it with one other TV. On this TV it is again black/white with an occasional strobe of color flashing on the screen. The color was a purplish color.

I shipped the unit back to the seller with his permission. He evaluated it and decided that I'm a lying scumbag, etc.

I have provided pictures to the seller in an attempt to convince him that I'm not nuts.

His solution of a partial refund is unacceptable b/c I cannot use the device and I cannot sell it to someone else in good faith.

I told him that I would dispute the charges with Paypal and the credit card company as a last resort. I wanted to give ample time of the situation to be handled honestly from his end.

Note: Ray supposedly stated that the black/white situation was impossible and that it would either work or not. I find it interesting that the black/white issue has surfaced 2 times on Neo-Geo.com in the last couple of days. Likely this is due to the nature of S-Video and the way that the signal is carried.

I find this type of slandering to be troubling. I see that several folks are already jumping up to avoid me. Feel free, but please know that I have not changed my mind on something at all.

Ask yourself you you would feel if someone sent you a non-working product and then posted this type of information publicly when you requested a refund. Also note my member number. Don't you think you'd have heard of me before now if I wanted to be dishonest?

<small>[ February 02, 2003, 01:05 PM: Message edited by: brentsg ]</small>

Well, I guess we shouldn't believe the guy, !arcade!, who makes the units right? Please, his word holds a lot more weight over your lies.

Irrespective of that. I will attempt to resell the perfectly working unit as a show of good faith. If it does sell I will refund you the purchase price minus my costs in shipping and packaging the unit to you.

Here are a couple of links to others having the exact same problem.

<a href="http://www.neo-geo.com/ubb/ultimatebb.php?ubb=get_topic;f=5;t=003959" target="_blank">S-Video Problem 1</a>

<a href="http://www.neo-geo.com/ubb/ultimatebb.php?ubb=get_topic;f=5;t=003976" target="_blank">S-Video problem 2</a>

I do not doubt Ray's technical expertise or work. Both are excellent. What I do dispute is that he can make a diagnosis without seeing the unit. As you can see above, it is completely possible for a problem such as this to exist.

Referring to the above, I did the following to troubleshoot:

1) try 3 different TV's
2) try several carts
3) try multipile S-Video cables.
4) try multiple POW3 AC adapters

Each TV works perfectly with other systems, including an S-Video modded Neo Geo unit I have. Also, each cable and AC adapter used was tested with multiple systems successfully.

Brent

Just b/c two other people have the problem doesn't mean you're right. Rather, what it clearly points out that you all have the same problem with your power line/set up assuming of course you're telling the truth.

My FS thread will be showing the perfectly working unit in full color. Your lies will be exposed. buttrock

I will gladly provide some pics too.

I have found that the person running around shouting "liar, liar" is usually the one that has something to hide.

You know, it is really a shame that you decided to take this public. It didn't need to be this way.

Heck, you have the product AND my money and you're the one to do the slandering?

Brent

Why not just refund brentsg's money minus s/h? If he had bought it in a store, they always give you a 10+ day return policy on defective merch (yeah, I know you can't buy a Neo Geo at retail any longer).

Brentsg's been around a LONG while, I doubt if he wanted to scam you. And besides, you have the unit back in your hands, it works for YOU so you can resell it and recoup your "losses" (which are what, exactly, in this deal? He paid you, likely paid you to ship it to him, then HE had to pay to ship it back. SO you lost some time boxing all the shit up and mailing it. He lost 3 hours trying to get it to work). I honestly don't see what the "problem" is if he wants a refund. He returned the same unit, right?

But that's exactly the point. Then I have to go through the pia of reselling it b/c he changed his mind. Like I said above. I'll give it a shot. If it sells then I will do just as I said. There is no reason I should be out the money b/c he changed his mind. I'm trying to be accomadating but his lying has made me less understanding. If he would have said he changed his mind in the first place we maybe could of worked something out.

Brentsg,

I am not taking sides. I just stated I thought he was handling it fair because he said it worked fine when he got it back. Considering what I've seen happening in other threads, I thought it was very cool of bar81 to offer a refund up front instead of you 2 having an all out verbal assault. This is in no way saying that I beleive you are dishonest as I only make decisions on people I have personally dealt with. Hope you weren't offended and if you were, then I apologize.

Bar81:
But that's exactly the point. Then I have to go through the pia of reselling it b/c he changed his mind. Like I said above. I'll give it a shot. If it sells then I will do just as I said. There is no reason I should be out the money b/c he changed his mind. I'm trying to be accomadating but his lying has made me less understanding. If he would have said he changed his mind in the first place we maybe could of worked something out.

Click to expand...

I see your point. I don't know that 20% plus shipping is "fair", but that's just me. Shawn can do it because everyone knows he sells quality stuff (I AM NOT SAYING YOUR STUFF ISN'T QUALITY) and it's his livelihood.

Usually on the boards when you find out someone's been scammed, it's usually by a newer member who appears to be trying to make selling Neo shit their living (doesn't seem to be that way with you, I'm just making an observation). Sorry to say, but I doubt there's anyway that would be possible at this point. Even Shawn has a "real" job.

Hopefully you guys can reach some kind of understanding (which I think you should try before airing dirty laundry).

i bought a home cart system from brent and had absolutely no problems

did you ever think it may just be a misunderstanding on someones part before you made a big noisy post about it calling him a liar? spock

Well, the problem was that he started threatening me with his cc and paypal before the discussion was over. So I just gave up at that point.

The unit works and I have given him three options:
1. Take the perfectly working unit back
2. Immediate refund under Neo Store policy
3. Attempt to sell unit and then refund the amount I received minus my shipping and packing materials costs.

I have been more than fair. He however, continues to threaten me and refuses to compromise even though *he* changed his mind about a perfectly working unit.

Orochi_invisibleink:
i bought a home cart system from brent and had absolutely no problems

did you ever think it may just be a misunderstanding on someones part before you made a big noisy post about it calling him a liar? spock

Click to expand...

There is no "misunderstanding" The unit works perfectly. He doesn't want it and now he's making excuses. Ive given him several options. I don't have to but I have b/c I want to resolve the situation. He doesn't want any. There's really not much more I can do.

UPDATE: Ray has stepped into it and we will see if we can't work something out.

Bar81:
Well, the problem was that he started threatening me with his cc and paypal before the discussion was over. So I just gave up at that point.

Click to expand...

This simply isn't true. You stated that it worked fine and it was coming back to me Monday.

A quote of my reply "Please take care of the refund. I will process the paperwork through Paypal and the credit card company if we can't resolve this today."

I intended to give you ample time to take care of this. Heck, I even kept my cool while you repeatedly called me a liar.

1. I will not pay a restocking fee for something that will not work.
2. I tested the unit THOROUGHLY and it would not work.
3. I have never had buyer's remorse. Heck, I had 7 home cart systems a couple months back. I don't do this for a living, I just accumulate stuff.
4. You should not have taken this public in this manner.
5. If the unit works for you, great. If I can't get it to work on 3 TVs, with a mess of different cables... and I can get my 2 MVS cabinets to work, in addition to 4 other Neo units... ...on the same AC, same TV's, etc? I just don't know what to think.
6. Trying to position Ray into calling me a liar (which he did NOT) is sad.

MY PROPOSAL FOR A SOLUTION:

Refund my $450. Since each of us paid exactly the same amount to ship to the other (~$20), it's an even deal. (shipping was included in the $450)

B

<small>[ February 02, 2003, 02:20 PM: Message edited by: brentsg ]</small>

You can say what you want but you threatened me and that's *exactly* the wrong thing to do. I have more than kept my cool here as I've refrained from calling you anything more than you are. As I said in my email, my responsibilities as a seller end when I deliver a working unit in the physical condition expected. Just b/c you allegedly can't get it to work is not my problem. It works perfectly, you're either lying or your setup is to blame, neither of which is my responsibility.

The only sad thing here is your continual lies.

Your refund, should I choose to be generous and give it to you will be of the amount I received from paypal minus my shipping and packaging costs. That's the best I can do b/c that's the exact amount of money I actually received. However, until and unless Ray recommends this course of action I will be holding off given your lack of veracity and continual lying even though I have ample evidence of the truth.

<small>[ February 02, 2003, 02:24 PM: Message edited by: Bar81 ]</small>

I mentioned that I would go the Paypal/credit card route if we couldn't get it resolved today. That's after you told me multiple times that it was coming back my way tomorrow.

...and I never lie.

Brent

it is entirely possible to get just a b/w picture using svideo. its the nature of the signal.

its luminance and chrominance. luminance is just the b/w picture, the brightness information. then chrominance is the color informations.

its entirely possible that a wire came loose in shipping.

not refunding all his money is just low.

i hate !arcade! over priced, over hyped shit is all they sell.

brentsg:
I mentioned that I would go the Paypal/credit card route if we couldn't get it resolved today. That's after you told me multiple times that it was coming back my way tomorrow.

...and I never lie.

Brent

Click to expand...

Well, after all your honesty, I guess I'll just have to take you at your word </sarcasm>

Nevertheless, I have sent you an email outlining the refund to be issued to you. There is no restocking fee, but I do not intend to take any loss as a result of your actions.

restocking fee?

what an arrogant cunt.

give him all his money back, it didnt work.

Bar81:

Click to expand...

Well, after all your honesty, I guess I'll just have to take you at your word </sarcasm>

Nevertheless, I have sent you an email outlining the refund to be issued to you. There is no restocking fee, but I do not intend to take any loss as a result of your actions. </strong>[/QUOTE]

So where did he lie exactly? He coudln't get it to work properly. Didn't you read all the shit he tried? Hell, after the 2nd TV and 2nd set of cables, I'd have given up as well.

I still say you should have left this "in the closet" so to speak, before posting that brentsg was a liar. And you can't really call this a "scam" 'cause if it was, what exactly did he get out of it? He wasted his time trying to get it to work and he wasted your time boxing it up and shipping it PLUS he sent the shit BACK to you.

Seeing this type of shit going on makes me glad I only deal with dealers (Trieumenator and MD Gamesales for my MVS needs). I bought a Last Blade from Robert Wallace, who has AWESOME feedback, but I don't think I'll make the mistake of buying from anyone else on this board, regardless of past feedback.

Just my 2 pennys worth. Not taking sides. But Brentsg is one hellofa nice guy and very patient too.

I am not trying to take sides. There is obviously some sort of misundertanding between the seller and buyer. I do think, however, that is was a bit hasty and slanderous to jump out and say Brentsg was a "lying scumbug" as this is very damaging to a person reputations and could affect his future dealings on this forum. This situation should have first been resolved before Bar81 posted his thoughts about brentsg. Also it should not have been dealt with on this forum - it should have been dealt with privately. Perhaps after the situation was resolved then Bar81 should have posted his story on exactly what happened in his transaction with Brentsg. Calling him a lying scumbag before the situation was resolved seemed a bit harsh and almost childish to me. However, This is just my 2 cents and waht do i know anyway...