damn it Dave, its so messed up.. this kind off stuff has been done to you too many times, and it pisses me off as I kow what kind of person you are. Get this resolved.
Just thought i'd show my support. I'm the other member they screwed about with.
I honestly think you'll get your money back as both incidents seem to be down to one unprofessional little madam in the company but I honestly wouldn't recommend these people to anyone. They seem to do OK selling $10 Playstation games to kids on ebay but they don't know what they're doing when it comes to Neo stuff. I think they've stopped selling home carts on ebay now after realizing people want good items and service when they're spending big money.
If they don't sort this out for you quick make sure you let everyone on here know how they screwed you over and hopefully people will take notice and take their business to sellers who give a shit.