I've dealt with them recently on Ebay,under their "Gamebuyers" handle,and everything went fine.
I can only speak on my experience with them on Ebay.This has nothing to do with their business practices on their very own site,so take heed.
I bought a brand new copy of Matrimelee Jpn AES from them about 2 weeks ago.I was unaware of their Ebay handle,Gamebuyers,on Ebay,So I went ahead and bought it.
However,after all said and done,a few members clued me in that Gamebuyers was,indeed,Buy-Rite's handle on Ebay.After hearing the many "horror" stories provided by some of the members,my worries grew.
A week went by,and the game finally arrived.To my surprise, it came as stated,brand new.
As for packaging,I know most of you probably would not believe what I'm about to say,but it was packed really well,foam packing peanuts and all. Just make sure to leave a note telling them to pack it well and mark it up as a gift...worked for me..
Sure,it did take about a week to get here,which is decent, considering the fact that their auction clearly states"please allow 2weeks after payment is received for shipment".
Also,when I inquired about the availabillity/condition of the actual product,they seemed very honest,if not brief,about it.Their response was very fast and to the point.
Just my two cents on this matter.