Its sad that this company is still treating you guys like that...as stated above if you drive there and deal with them everything is great...There is a short Long haired guy that always works the register, or has as long as i've been going and he's friggin awesome in person...Knows anything you want to know about Neo Geo, Hell he located my cabinet for me. He's always helped me out when i go to the store. One day he ran to the back bitching a the guys to go to the "warehouse" to pick up some items for me that they had, but just not in the store. My only problem with buyrite is, that if you dont get that guy to wait on you, then prepare not to go anywhere for a while.