Spoiled transaction follow up, seller is Kuzu_kuzu

I bought a US Samurai 2 and 3 supposed to be new and flawless. I paid like 10 days ago and I got my items promptly at early this week. The seller provided an exceptional service with fast emails, fast shipping and good padding.

I told him to please open both carts and pad the back SS3 cart to avoid scratches with the SNK tray logo and to pad SS2 cart apart of the games’s box to avoid cracks in the tray. He padded SS3 and also SS2, but not separately. Anyhow he did well and both games arrived perfectly. Till here everything cool.

BUT, once I see the games I realize that SS3 has an immaculate Cart, Instructions and Insert, all looking really new, but the box has some or few smudges or blurry parts in the transparent plastic of the box (spine and back of it), may be due to storage (like friction marks).

SS2 has immaculate like new box, cart and instructions but in the back part of the insert, were it is not hold by the transparent plastic of the box, it is quite torn or wrinkled.

I reported the situation to the seller and also asked him why the carts came without the SNK sticker seals. He apologized and told me that he was aware of these flaws, that he tried to mend them and clean the smudges but that he received the games like that. He apologized for not letting me know about this. He also told me that he removed the stickers to open the carts and that he cleaned the rests of glue left by the stickers.

I am a picky collector and condition I very important for me, in fact I paid 385 USD (including insurance, shipping and paypal whatsoever) because games were supposed to be flawless new. If I had known about these flaws I have thought it twice before buying and in any case I have not paid that much.

Few days has passed since I got the games an I am still thinking about this wondering. So my point is what do you think I should do? Should I ask for a partial refund? How much? As he did not offered it, I would like to know what do you think will be “politically” correct. I do not want to be an asshole, I think the seller is a nice guy, however I paid for top quality and that is not what I have received.

Thanks a lot in advance.

<small>[ April 05, 2003, 04:45 AM: Message edited by: Pep ]</small>

I do agree that the seals should'nt have been removed and the damage on the back of the insert of the Samurai II is not a good thing.
Partial refund may be in order here after re-reading.
-BB

<small>[ March 27, 2003, 02:39 PM: Message edited by: BIG BEAR ]</small>

Thanks BIG BEAR, any further opinions please?

Pep:
Thanks BIG BEAR, any further opinions please?

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I know the seller you are referring to and he's an excellent person to deal with however NEW means basically PERFECT IMO.
I hope you two can come to an amicable agreement.
-BB

I too will agree that a partial refund would be in order. Seems like the right thing to do being as though the flaws were conveniently left out.

Good luck ~_^

From the moment item is not as described, you can tell seller for a refund.
Especially for that kind of stuff, hard to find in mint condition(more in like new).

<small>[ March 29, 2003, 01:43 AM: Message edited by: waku7 ]</small>

The seller can also say "well if you don't like it, just send it back and once I get it back I'll refund you your money", then you're stuck with no games + out of shipping money. If it's really not a big deal, I wouldn't worry about it. Just be careful asking for partial refunds when you could be out of cash in the end.

Same situation here. With a difference: I got the games complete (seal, baggie, etc.) but one game's spine got damaged during the shipping (still wondering how...).

I tell you to be satisfied with your purchase. If you bought games w/seals you know you want 'em now!

Don't worry about the flaws, they are not that important, shit can always happen during handling and shipping, what's really important is that you MUST be staisfied with your purchase. I clearly see you are not

Fuck that, and get your money back!

if they were sold to you as flawless, then that's what you should get. Anything less then imo you're perfectly entitled to ask for either a partial refund if you still want to keep the carts or a full refund if you no longer want them.

skam:
if they were sold to you as flawless, then that's what you should get. Anything less then imo you're perfectly entitled to ask for either a partial refund if you still want to keep the carts or a full refund if you no longer want them.

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I agree completely with skam. 385 is a LOT to pay for those two games, and you should have expected mint perfect condition for those prices. What you got is totally unacceptable, based on what you paid. I'd request a full refund, and he should even pay at least half of the shipping costs in recognition that the games were not as described. It is the seller's responsibility to fulfill the sale as promised, and he should be held accountable.

BIG BEAR:

Pep:
Thanks BIG BEAR, any further opinions please?

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I know the seller you are referring to and he's an excellent person to deal with however NEW means basically PERFECT IMO.
I hope you two can come to an amicable agreement.
-BB

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How do people sell "new" games these days anyways... Could it be a form of the NGF trickle down? When a reseller buys NOS that turns out to be POS and has to try and pss it off as "new" just to make a "little" profit...

<small>[ March 29, 2003, 09:39 AM: Message edited by: EvilWasabi ]</small>

Thank you all very much for your advice and comments. I have decided to contact the seller and ask for a partial refund, so in the end I have paid for what I have received and he still would have sold the games according to market’s price, provided that the games are still in great shape (near mint) but not perfect.

Thanks again.

After “brilliant” arguments like “that was how I received it” I contacted again the seller, Kuzu_kuzu (Sinan), asking for a partial refund he has replied thatat the beginning he tried to sell his New Samurai Shodown 2 for 260 USD and his Samurai Shodown 3 for 190. Holding that, in fact, that is how much he paid for them. Then he stated that he reduced its price to the amount he sold them to me for, namely 380 USD (shipped, insured etc).

He has also offered to send me back the games’ seals that he removed to open the carts (brilliant idea by the way).

I have answered him back, telling him that the price he paid for the games has nothing to do with me, if he can and want to pay more than the regular market price rate it is his business.

Also the amount paid is not the point, it is the fact that I bind myself to pay 380 USD and I did, he bind himself to send me new games and he has not, the games may be unplayed (they look like that) but they have some flaws making them not perfect but very near mint and, as a collector this is a let down.

Moreover he recognized he knew about these flaws so he must face the situation and try to solve it (which makes me think that it has been done conveniently).

After my reply 7 days has passed, so it is obvious that his response is silence, he does not want to come through the situation and try to speak about it. Accordingly I am forced to reveal his neo-geo identity and report the situation publicly so you can be aware.

It pisses me off that someone is not man enough to affront his mistakes, choosing the way of silence to solve them, like a little child.

Kuzu_kuzu reported a great service in terms of communication and items delivery. Items condition was great, but not as he really pretended them to be, that is to say new. I think he conveniently hide from me the flaws above-mentioned to sell them, and this is not honest, so finally he ruined his reputation.

I do not feel really or 100% scammed, even though I think I can, but I definitely feel disappointed and deceived. If you are going to buy from this person ask him about item's condition beforehand, you are warned.

<small>[ April 05, 2003, 04:46 AM: Message edited by: Pep ]</small>

385 is a LOT to pay for those two games

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I agree you must live in the artic or shipping for this price shipped mr_t

pyrokilla:
I agree you must live in the artic or shipping for this price shipped mr_t

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Look, the games where supposed to be brand new, sealed and flawless, if they have arrived in that condition I would have been happy with what I have paid. I am a collector and I appreciate things like games being new etc. I have not see these games new and flawless for a long , long time.

But if they arrive bit few little flaws and without seals, even if they are still new, never played before, then I feel I paid a lot for them.

Btw: How many times can you write shipping in a sentence? wink

i bought these two games a few months ago and i only paid $140.00 shipped the ss3 was near mint and ss2 very good condtion apart from being ripped off as to the condtion of the games you have also been ripped of with the price i would check the price guide before buying any more games
hope you get it sorted out

If you asked him to open the games...how could you expect them to have the seals?

snkneogeousaCTH:
If you asked him to open the games...how could you expect them to have the seals?

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FYI: To ask him to open the carts does not mean that the stickers must be completely removed from the box. Have you ever owned a sealed Neo Geo game? If you do then you should know that just detaching half of the seal is enough. Besides if you remove the seal completely at least you can put it inside the box with the game and not seize it.

As for your question “rudekid” you bought a near mint and good condition games I bought two new ones, that look very near mint to mint, thus price is supposed to be higher. I care about game’s condition and I do not mind to pay more to avoid flaws, however I cannot accept lies. If I have been offered a game in plain very good condition I would have not bought it, no matter how cheap is it.

<small>[ April 05, 2003, 08:10 AM: Message edited by: Pep ]</small>

Pep:
After “brilliant” arguments like “that was how I received it” I contacted again the seller, Kuzu_kuzu (Sinan), asking for a partial refund he has replied thatat the beginning he tried to sell his New Samurai Shodown 2 for 260 USD and his Samurai Shodown 3 for 190. Holding that, in fact, that is how much he paid for them. Then he stated that he reduced its price to the amount he sold them to me for, namely 380 USD (shipped, insured etc).

He has also offered to send me back the games’ seals that he removed to open the carts (brilliant idea by the way).

I have answered him back, telling him that the price he paid for the games has nothing to do with me, if he can and want to pay more than the regular market price rate it is his business.

Also the amount paid is not the point, it is the fact that I bind myself to pay 380 USD and I did, he bind himself to send me new games and he has not, the games may be unplayed (they look like that) but they have some flaws making them not perfect but very near mint and, as a collector this is a let down.

Moreover he recognized he knew about these flaws so he must face the situation and try to solve it (which makes me think that it has been done conveniently).

After my reply 7 days has passed, so it is obvious that his response is silence, he does not want to come through the situation and try to speak about it. Accordingly I am forced to reveal his neo-geo identity and report the situation publicly so you can be aware.

It pisses me off that someone is not man enough to affront his mistakes, choosing the way of silence to solve them, like a little child.

Kuzu_kuzu reported a great service in terms of communication and items delivery. Items condition was great, but not as he really pretended them to be, that is to say new. I think he conveniently hide from me the flaws above-mentioned to sell them, and this is not honest, so finally he ruined his reputation.

I do not feel really or 100% scammed, even though I think I can, but I definitely feel disappointed and deceived. If you are going to buy from this person ask him about item's condition beforehand, you are warned.

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Pep, even if I'm sorry for your unlucky transaction, I think you are mistaken in a number of respects.

First of all, the flaws to which you refer seem obviously to be either production flaws or to have been caused by the years of storage, shipping, etc. Do not confuse NEW with MINT. There are many brand new and sealed carts which come with certain production flaws, in fact 99% of them do. I've seen quite a lot of brand new carts, both old and recent, and almost all of them have some kind of flaw.

Secondly, I think you're being more anal than is good for your mental health and happiness, Pep. Honestly, I am also very very picky about my games and I do look after them very well, but your asking the seller to pack each cart separately, so that they wouldn't be damaged in the shipping, sounds ver much like neurotic to me. I have bought many new games over the last months and no one of them had the cart packed separately. Did they suffer damage as a result?. NO. Did they have ANY flaws?. Most of them yes, and these flaws appear in a number of carts, ranging from a brand new EURO Soccer Brawl to a JAP KoF 99, so they must needs be *production flaws*. Again, remember "Brand New" does not equal "Mint". Do you think that the SNK factories produced games with the anal collectors of today in mind?. Hell no.

Pep, even if I'm sorry for your unlucky transaction, I think you are mistaken in a number of respects.

First of all, the flaws to which you refer seem obviously to be either production flaws or to have been caused by the years of storage, shipping, etc. Do not confuse NEW with MINT. There are many brand new and sealed carts which come with certain production flaws, in fact 99% of them do. I've seen quite a lot of brand new carts, both old and recent, and almost all of them have some kind of flaw.

Secondly, I think you're being more anal than is good for your mental health and happiness, Pep. Honestly, I am also very very picky about my games and I do look after them very well, but your asking the seller to pack each cart separately, so that they wouldn't be damaged in the shipping, sounds ver much like neurotic to me. I have bought many new games over the last months and no one of them had the cart packed separately. Did they suffer damage as a result?. NO. Did they have ANY flaws?. Most of them yes, and these flaws appear in a number of carts, ranging from a brand new EURO Soccer Brawl to a JAP KoF 99, so they must needs be *production flaws*. Again, remember "Brand New" does not equal "Mint". Do you think that the SNK factories produced games with the anal collectors of today in mind?. Hell no. [/QB]

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Kike thanks for caring about my mental health but I am happy that way. I am not happy having games with flaws, I do care a lot about the condition of my items. If you can accept tears cracks etc is up to you.

Secondly, please read my posts again, this guy advertised his items as new, with no tears, flaws, cracks or anything, thus new meant flawless in this case.

Thanks but I know the difference between New and Mint, I watched “Sesame Street” when I was a child.

Third, have you ever bought from ckchan, Tarma or Kenny boy?, they pad carts separately if you want or you ask them. Besides I only asked him to do this in relation to SS2 and not with SS3. Besides he said there was no problem, he could have also said that he did not want to do that, but once he said no problem I expect him to do it. The same that once he advertised flawless games I expect to receive that. I would like to see what would you do in a similar situation…

<small>[ April 05, 2003, 08:47 AM: Message edited by: Pep ]</small>

I didn't mean to offend you, I was just stating my opinion, but obviously you think otherwise. And yes, I have bought from Tarma and the carts came in pristine condition, but they were not padded separately.

Lovecraft0110:
I didn't mean to offend you, I was just stating my opinion, but obviously you think otherwise. And yes, I have bought from Tarma and the carts came in pristine condition, but they were not padded separately.

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As have I with Tarma, but the tray cracked frown

Pep sent you my opinion

the fact is that Pep paid for these and they were described by the seller as minty mint - infact perfect

once Pep received the goods and contacted teh seller he admitted and agreedwith the flaws so he is in the wrong as he sold them as perfect = new

he is entitled to either get back sufficient money to cover the not perfect items or a compelte refund plus peps shipping and handling back to kuzu kuzu since he had admitted to taking the blame

just my 2 cents

Kuzu kuzu do the right thing mate, you have a great selling record here and is it worth spoiling that over something a transaction which is less than 400usd

i dont think so frown

Lovecraft0110:
I didn't mean to offend you, I was just stating my opinion, but obviously you think otherwise. And yes, I have bought from Tarma and the carts came in pristine condition, but they were not padded separately.

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Ah, but you did not ask my friend
I did double box them though, and gave the packaging enough padding to with stand a nuclear bomb

I hate old style boxes... makes my life a bloody nightmare sometimes

BTW - packaging carts spereatly from the boxes does not gurantee they will not crack in transit. Also double packing adds to shipping costs - bigger box = more weight.
Speaking of which, Pep I owe you $30

Lovecraft0110:
I didn't mean to offend you, I was just stating my opinion, but obviously you think otherwise. And yes, I have bought from Tarma and the carts came in pristine condition, but they were not padded separately.

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Your earlier comment was waaaaaaaaaaaaaaay out of line but I am glad to read you cleaned it up.The last thing a frustrated person wants to read is GET OVER IT or JUST ACCEPT IT
I was in a similar situation where I would have never went through with a deal if details were given with description meaning if someting looks out of the ordinary it should be mentioned to the seller to avoid problems such as this one.
Sometimes you just have to BITE THE BULLET and do the right thing.
DETAILED DESCRIPTION is "key" before a transaction is made.HIGHER PRICES scream that the item in question is in either NEW or LIKE NEW.
Rarity does'nt matter in the NGH Market if the item in question is missing parts or is in poor condition.
-BB