VideoGameDepot.com HAS TERRIBLE CUSTOMER SERVICE!

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TonK

Least Valuable Player
Joined
Apr 24, 2001
Posts
20,049
$275 for the motherfucking game!

Came in horrible condition with a torn insert!

FUCK THAT!

Sent it back overnight: EU542517148US

Express Mail

Watch what you buy from them, ask for a detailed description!

I'm so fucking pissed!

$20 lost sending the damn thing back!

<img src="graemlins/blowtop.gif" border="0" alt="[Blow Top]" /> <img src="graemlins/blowtop.gif" border="0" alt="[Blow Top]" /> <img src="graemlins/blowtop.gif" border="0" alt="[Blow Top]" /> <img src="graemlins/blowtop.gif" border="0" alt="[Blow Top]" />

[ October 25, 2002: Message edited by: Cappadonna ]</p>
 
kernow

kernow

The Goob Hunter
20 Year Member
Joined
Sep 1, 2001
Posts
34,912
what happened to your bargain arcade conversion?
 
T

TonK

Least Valuable Player
Joined
Apr 24, 2001
Posts
20,049
Originally posted by kernow:
<strong>what happened to your bargain arcade conversion?</strong><hr></blockquote>

Came in great condition
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SNKJorge

SNKJorge

Collection Gallery Keeper, CD Price Guide Analyst,
Joined
May 26, 2002
Posts
9,233
Damn that sucks, thanks for letting us know.
 
Phoenix Down

Phoenix Down

Flagstaff Up,
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Joined
Apr 20, 2002
Posts
3,642
VGD has generally been good to me...maybe they just suck at Neo-related stuff? Has anyone else had problems with VGD? Just curious...
 
DangerousK

DangerousK

MotoGP and Formula 1 Freak
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Jan 24, 2001
Posts
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I believe that was the copy my friend bought of Shock Troopers 2. Was in the same shit condition you got it in Cap, so he sent it right on back I think.
 
R

RiotoftheBlood

Chin's Drinking Partner
Joined
Jan 10, 2001
Posts
2,779
When I ordered my Phantom-1, they fucked up and sent me my items... twice. I told them about it and they let me keep one of the MVS games.
 
D

Doser81

n00b
Joined
Aug 13, 2000
Posts
33
i must say that i had nothing but good things to say about vgd!!
but that a shame they sold you that cart, maybe they dont know how picky we are when it comes to our carts
thanks
Robert
 
EvilMike

EvilMike

Guerilla Warrior
20 Year Member
Joined
May 7, 2002
Posts
1,728
I bought a phantom from them and everthing went fine. Though it only takes a few bad transactions for a distributer to end up with a bad name.
 
Lastblade

Lastblade

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Posts
5,840
Sorry to hear that!!! That's alot of money and you should get a good condition ST2! The game is awesome, don't give up hope and get it again later on! Never lose faith! :cool:
 
Tiptonium

Tiptonium

Tech Support Moderator,
Joined
Apr 8, 2001
Posts
2,174
Man that really sucks. No game. Out $20 to boot. ot to mention your time. Grrr...
 
2

2Heed

Big Bang Pro Wrestler
20 Year Member
Joined
Nov 10, 2001
Posts
878
Originally posted by Cappadonna:
<strong>$275 for the motherfucking game!

Came in horrible condition with a torn insert!

FUCK THAT!

Sent it back overnight: EU542517148US

Express Mail

Watch what you buy from them, ask for a detailed description!

I'm so fucking pissed!

$20 lost sending the damn thing back!

<img src="graemlins/blowtop.gif" border="0" alt="[Blow Top]" /> <img src="graemlins/blowtop.gif" border="0" alt="[Blow Top]" /> <img src="graemlins/blowtop.gif" border="0" alt="[Blow Top]" /> <img src="graemlins/blowtop.gif" border="0" alt="[Blow Top]" /> </strong><hr></blockquote>

Man, you have the worst luck with some of this stuff. You should go on one of those "roid rages" like you had when you received the beat-up cab from UPS and go kick some VGD butt. ;) :D
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Bar81

Bar81

Note to self, Place interesting, Custom rank here.
20 Year Member
Joined
May 8, 2002
Posts
791
With VGD, you have to know to call ahead and ask for the condition with ANY used game you buy from them. I've never had a problem as they are very honest with their descriptions pover the phone.

I find it pretty ridiculous how they will sell crap like that but won't allow trade-ins of non-mint stuff. Where are they getting this crap???
 
T

TonK

Least Valuable Player
Joined
Apr 24, 2001
Posts
20,049
never, ever had a bad transaction with them.

This is bullshit.
 
Bar81

Bar81

Note to self, Place interesting, Custom rank here.
20 Year Member
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Posts
791
BTW, why send it back express anyway? You could have saved $10 by just sending it back priority insured.

You have to phone. That's all. Come to think of it, I recently bought like $600 worth of MD JP games from them and two games were in worse condition than described. They let me keep both of them and game me a credit on an order I had just placed for the full value of the games. So no, never had a problem they didn't fix to more than my satisfaction.
 
BIG BEAR

BIG BEAR

SHOCKbox Developer,
20 Year Member
Joined
Dec 14, 2001
Posts
8,237
Originally posted by Bar81:
<strong>BTW, why send it back express anyway? You could have saved $10 by just sending it back priority insured.

You have to phone. That's all. Come to think of it, I recently bought like $600 worth of MD JP games from them and two games were in worse condition than described. They let me keep both of them and game me a credit on an order I had just placed for the full value of the games. So no, never had a problem they didn't fix to more than my satisfaction.</strong><hr></blockquote>
EXPRESS MAIL is the most efficient way to handle matters of this nature..The item is gauranteed to get to it's destination fully insured and you must have a signature from the receiever..
Anything less than EXPRESS MAIL shipping leaves the situation open for more probs than there already is..because if they don't realize that the condition of the NGH package affects the price,I mean.. what next? Will they state they never received the game? There is a possibility USPS can make an error..
I want to mek it clear that I am not condemning
VGD.everybody makes mistakes..hopefully they will rectify the situation swiftly...Nicely designed site BTW..very professional
-BB

[ October 24, 2002: Message edited by: BIG BEAR ]</p>
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Verbatum

Verbatum

Rugal's Panther
Joined
Jan 11, 2001
Posts
3,873
In the 3 years I have been buying from them, I have never had a problem. Sorry to hear you had a bad experience.
 
T

TonK

Least Valuable Player
Joined
Apr 24, 2001
Posts
20,049
Just to let you guys know, I'm bringing this in the open to inform you all about the "mystery" condition of their carts.

In the "comments" section of the order form I ask them to double check the condition of the game.

A hole in the insert?

Cart scratched to hell...

Not cool.

This is a warning to any potential buyers.

They have no clue to to appraise a game of that caliber.

And to my understanding, this is the second time the game was returned.
 
I

inthefuturenothingworks72

Guest
VGD has a kick ass store, always go there before you buy! If you dont they will send you shit.

Mike
 
evasyar

evasyar

Genjuro's Frog,
Joined
Aug 21, 2001
Posts
1,193
Originally posted by inthefuturenothingworks72:
<strong>VGD has a kick ass store, always go there before you buy! If you dont they will send you shit. Mike</strong><hr></blockquote>

...and same goes to BUY-RITE, you gotta visit the store and buy in person so you'll get your chance to check out the merchandise, otherwise they'll send you POS. if you order online, you'll always take a chance on getting POS. :mad:
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Liquid Snake

Liquid Snake

I am untouchable
20 Year Member
Joined
Nov 22, 2000
Posts
11,183
I have no problem buying "new" game from VGD but you have to watch out when you try to get "used" items.

Check their game description and you'll know what I'm saying:

Condition: used

WTF is that? And the item picture they used doesn't tell shit either.

TonK, feel sorry you got a bad transaction, or otherwise it'll be a great deal on ST2.

Like I say, you need to watch out when dealing with "used" game :cool:
 
EMAGDNIM

EMAGDNIM

Vice's Love Slave
Joined
Oct 16, 2002
Posts
2,165
I haven't heard anything good about buy-rite....all I've heard were horror stories about bad packaging during shipping, wrong orders being sent, and their telephone service is terrible...
 
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