What to do when you mail a package to someone... destroyed (big pictures)

Spike Spiegel · Feb 18, 2003

You mail a package, and it's in near mint condition, and then you get a reply with this:

<img src="http://www.guenstiger-essen.de/neogeo/sengoku2001/all_small.jpg" alt=" - " />

I sent a member "this" cart (I say "this" because that is NOT how it was sent out), and he said he got it looking like that. It was all in bubble wrap, and wrapped pretty well. Would customs have done this? HOW THE HELL could a cart get THAT destroyed when I shipped it mint? What should happen? It's not my fault the game was destroyed, and there was no insurance on the game (and if there were, I put $100 as the price because he lives in Germany). What to do?

Spike

[ February 18, 2003, 01:03 PM: Message edited by: Spike Spiegel ]

Takumaji · Feb 18, 2003

Oh fuck, that looks really bad.

If you have no transport insurance for it, chances are low that you will get a refund. I don't think that it has been damaged by the customs guys because any non-free shipment to Germany like this will arrive at the customs offices, and then a green pick-up note will be sent to the recipient with a list of things he'll need to provide (invoices, etc.) for a customs clearance. In 99.9% of all cases, the recipient will have to open the parcel himself, and I bet the recipient knew what's inside.

Bishamon · Feb 18, 2003

Ouch!

I've been lucky and haven't had anything show up that bad, but I did have a DC game show up once that customs had not only opened the parcel, but they unwrapped the game and took out the CD, putting nice fingerprints all over it. They must have thought it was porn or something. :rolleyes:

Spike Spiegel · Feb 18, 2003

So what do I do??? I mean, he didn't insure it, and I sure as hell didn't ship it like this?! Now what?

I've asked for more pics, and pics of the other games as well. The other two were mint/near mint, and I would hate to see how THEY turned out.

This sucks,
Spike

Bishamon · Feb 18, 2003

I don't think there is anything you can do, other than feel bad. I mean, you didn't ship them that way, and they weren't insured. I wouldn't blame you if I received them like that, unless the shipping package was in perfect condition and unopened when it arrived, or if I requested insured shipping.

Is the buyer accusing you of shipping them in that condition?

[ February 18, 2003, 08:53 AM: Message edited by: Bishamon ]

Talen · Feb 18, 2003

Bishamon:
I don't think there is anything you can do, other than feel bad. I mean, you didn't ship them that way, and they weren't insured. I wouldn't blame you if I received them like that, unless the shipping package was in perfect condition and unopened when it arrived, or if I requested insured shipping.

Is the buyer accusing you of shipping them in that condition?

The buyer thinks spike is a good seller and didn't want to confront him on the boards, that's why he emailed him. I'm pretty sure the other two games are fine.

Average Joe · Feb 18, 2003

Although it isn't your fault and you shouldn't be held accountable since you packed it well, but perhaps you can find a replacement case for him.

And just split the cost?

If the insert is still in good shape then that would work.

[ February 18, 2003, 09:02 AM: Message edited by: Average Joe ]

Bishamon · Feb 18, 2003

Average Joe:
Although it isn't your fault and you shouldn't be held accountable since you packed it well, but perhaps you can find a replacement case for him.

And just split the cost?

If the insert is still in good shape then that would work.

That sounds like a good solution, but I fear from the pic that the insert has a large slice in it. Then again, with a new case, the cut probably won't be that noticable.

Liquid Snake · Feb 18, 2003

I had one experience before.
I sent out one AES game to one of member in here and snap case got damaged.

The USPS box wasn't damage, game wrapped with bubble sheet and case got damaged...hmmm

Fortunately everything solved peacefully.

I still can't figure out the reason....... :confused:

Average Joe · Feb 18, 2003

Bishamon:

Average Joe:
Although it isn't your fault and you shouldn't be held accountable since you packed it well, but perhaps you can find a replacement case for him.

And just split the cost?

If the insert is still in good shape then that would work.

Click to expand...

That sounds like a good solution, but I fear from the pic that the insert has a large slice in it. Then again, with a new case, the cut probably won't be that noticable.

Yeah, it all depends on what the insert looks like.

But either way that's the best thing I can come up with, aside from paying for a new game altogether.

KaedesBlade · Feb 18, 2003

Spike Spiegel:
So what do I do??? I mean, he didn't insure it, and I sure as hell didn't ship it like this?! Now what?

I've asked for more pics, and pics of the other games as well. The other two were mint/near mint, and I would hate to see how THEY turned out.

This sucks,
Spike

If your buyer refused to buy insurance, then you are not liable for the damages.

X · Feb 18, 2003

Hey Spike you got pics of the insert that was in the case?

Pep · Feb 18, 2003

Yesterday, something strange happened to me too, I was supposed to receive 3 items and I have just received 2, these two were mint and perfect, but the 3rd item was missing and the seller, with whom I have dealt many times before and I trust a lot, told me that he shipped 3 items, then???? No clue at all. As Takumaji said if the customs want to open a parcel they should notify it to you and ask your permission to open it (normally it is opened in front of you). We are trying to find out what happened….

Back to the main point, and just under a proof’s point of view, Spike you cannot proof that you shipped the game near-mint (no offense, keep reading), and on the contrary the buyer cannot proof he got the game like the pictures show too (he could have had a game in that condition before).

Solution, if this was an arbitration proceeding, and without knowing both parties arguments and further proofs, I will sentence to split the cost of the lost between both parties. That would mean for you to refund the buyer half the cost of the damaged or, of the overall game cost, in case that what is left has practically no value.

I will suggest you, for further shipments, to pack the parcel in a way that you could easily know if it has been opened, like covering it with color paper or something.

BTW: Average Joe's proposal looks also fair to me.

[ February 18, 2003, 09:28 AM: Message edited by: Pep ]

Bishamon · Feb 18, 2003

Pep:
Yesterday, something strange happened to me too, I was supposed to receive 3 items and I have just received 2, these two were mint and perfect, but the 3rd item was missing and the seller, with whom I have dealt many times before and I trust a lot, told me that he shipped 3 items, then???? No clue at all. As Takumaji said if the customs want to open a parcel they should notify it to you and ask your permission to open it (normally it is opened in front of you).

Canada Customs opens packages quite often and they never ask permssion; they just put some new tape on the package that states that it was 'opened by Canada Customs'.

FeelGood · Feb 18, 2003

My policy is if the buyer requests the declared amount to be less than the amount they are buying it for, then that's all they can get back. I have a lot more sympathy for a buyer when they ask for the full amount to be declared. Oh well, customs suck. VAT sucks. Taxes on stuff like this are stupid and pointless.

Bluevoodu · Feb 18, 2003

not to be a dick....
but if they did not want it insured.... its in their hands.

Did you state that you are not responsible for uninsured items? Did you show him/her a picture of your product before it was sent out?

There is honestly little you can do.... if the package is not insured, you WILLL NOT get a dime from the postal service... no matter what.

If you shipped it via EMS.. you automatically get $100 insured in which I would suggest that you drop all $100 his/her way..... if you shipped it ems that is.

Otherwise.... you are SOL. If you want a happy customer... have them return it for a full refund.... but if you feel hard nosed and feel it is only fair since they did not insure it... say "your stuck" in nice terms.

If I ever ship anything out without insurance or... if the buyer does not want the full amount declared for tax reasons, I tell them "If you want it that way, you have to accept full responsibility for this package." I also only ship EMS because of too many problems with Airmail. You cannot trust airmail.

Hope this helps somewhat.

†B†V†

tsukaesugi · Feb 18, 2003

Bishamon:
Canada Customs opens packages quite often and they never ask permssion; they just put some new tape on the package that states that it was 'opened by Canada Customs'.

Japanese Customs are the same. Twice now I have had packages opened and rewrapped and taped with 'opened by Customs' tape on the interior of the package. Only the rewrapping job they do is immaculate. Had they not put the 'opened...' tape on the inside wrapping of the package, I'd have had no idea that they were opened at all.

BTW, it sounds like KaedesBlade has a good point: if the buyer doesn't request insurance the seller shouldn't be held responsible. I haven't done any selling or trading yet though, so I'm not sure. Is it standard practice to expect the buyer to pay for insurance?

Pep · Feb 18, 2003

Spike said that “there was no insurance on the game” not that the buyer did not want the game to be insured. If the buyer did not want the items to be insured then he must carry with the burden of damage and Spike is not as obliged to refund him as if an insurance has been contracted, I agree with that.

Liquid Snake · Feb 18, 2003

But from those pictures seem like the case is being stepped on it.........

I'm not questioning either Spike or buyer but it looks suspicious to me.........

eek!

Plisken · Feb 18, 2003

Ask for a pic of the insert that was in the case.

If it is still Mint, somethings not right.

If it looks shit, then the buyer must be correct.

I mean by looking at that case, anything inside must have taken some heavy dmage as well.

brentsg · Feb 18, 2003

I just completed a deal with Neo Bomber Man and he took the time to explain in detail what the options were in terms of declaring value, insurance, etc. I clearly knew I was taking a risk.

That type of up front discussion is productive.

B

Pep · Feb 18, 2003

Sorry but I think that the insert cannot proof anything, the buyer could damage the insert before sending a picture of it, and according to this argument he would be right.

It is just one word against the other. And Liquid, yes this is very suspicious.

Plisken · Feb 18, 2003

Pep:
Sorry but I think that the insert cannot proof anything, the buyer could damage the insert before sending a picture of it, and according to this argument he would be right.

It is just one word against the other. And Liquid, yes this is very suspicious.

Yes, but who would deliberately damage an insert just to get a chaper or replacement case?

Liquid Snake · Feb 18, 2003

Plisken:
Ask for a pic of the insert that was in the case.

If it is still Mint, somethings not right.

If it looks shit, then the buyer must be correct.

I mean by looking at that case, anything inside must have taken some heavy dmage as well.

Totally agree
We may be wrong though.

I just feel a bit fishy here.

If case has heavy damage like that, then the cart, insert and manual (manual) may be damaged also.

Even the plastic cover (to hold the insert) is also torn as well....

Hmmm...........

Just want to make sure everything is right before issuing reimbursement or refund.

slerch666 · Feb 18, 2003

I am in agreeance with the rest of the members who say you should get pix of the insert/manual before doing ANYTHING. I would also want the person to provide pix of the rest of the games PLUS a pic of the box it was packed in. If the box was damaged during shipping, and that cart happened to be in the right place at the wrong time and the buyer didn't get insurance, then I say fuck it, it's on him. If there WAS insurance, file a claim and see what happens. Give the insurance money to him and that won't make it "better" but it will make it so you don't feel guilty about it.

If it happened during shipping, by proof of a picture of the original shipping box, then it's ALL on the buyer if it wasn't insured.

What to do when you mail a package to someone... destroyed (big pictures)

Onigami Isle Castaway

Krautmin

Azu Bla, ,

Onigami Isle Castaway

Azu Bla, ,

Leona's Therapis,

Calmer than you are.

Azu Bla, ,

I am untouchable

Calmer than you are.

Bead Banger

Y,

Genjuro's Frog

Azu Bla, ,

So Many PostsNo TimeFor Games.

Kyokugen's Student

Holy shit, it's a ninja!,

Genjuro's Frog

I am untouchable

Snaaaaaaake!,

,

Genjuro's Frog

Snaaaaaaake!,

I am untouchable

updyke,

So Many Posts
No Time
For Games.