Stop... OK?
You are trying to shotgun a VERY narrow problem. The 32KHz crystal has NOTHING to do with this sound problem. It's what runs the clock/calendar chip. If it were bad you would have a Calendar Error or the system would be stuck on a green screen when trying to boot.
If you get sound from the test screens then your Z80, 6116, YM2610, and the amplifier sections are ALL WORKING FINE.
First step: Clean the carts and slots!
After that: reset the backup RAM and if that's not it then check for damaged traces between the slots and the chipset chips. Beyond that, you may have a bad chipset chip such as a NEO-257.
RJ