A sale gone bad. Any suggestions?

Spike Spiegel · Dec 12, 2006

I've got a deal pending with a person on here... I had sold a CPS3 cart to a fellow that was working 100% when I shipped it. I packed everything as careful as I could. Used a ton of bubble wrap and all. The person got it, and said it was DOA. Fine. I even believe him, where he could be screwing me over. However, he wants a 100% refund. Now what do you think is fair? Is it fair to give him every single penny back to him? What will I have to show for it? Before the shipping, I had a cart that worked pefect. Now, I'll be out all the money AND have a broken cart to show for it? What do you think is a fair resolve? I'm asking him to split the cost, but he doesn't think it's fair. He didn't pay for insurance... hell, I paid for the shipping. What should I do?!

My balls are in a vice since I don't have any negative feedback on here, nor do I want any!

bulletnyourass · Dec 12, 2006

Spike Spiegel said:
I've got a deal pending with a person on here... I had sold a CPS3 cart to a fellow that was working 100% when I shipped it. I packed everything as careful as I could. Used a ton of bubble wrap and all. The person got it, and said it was DOA. Fine. I even believe him, where he could be screwing me over. However, he wants a 100% refund. Now what do you think is fair? Is it fair to give him every single penny back to him? What will I have to show for it? Before the shipping, I had a cart that worked pefect. Now, I'll be out all the money AND have a broken cart to show for it? What do you think is a fair resolve? I'm asking him to split the cost, but he doesn't think it's fair. He didn't pay for insurance... hell, I paid for the shipping. What should I do?!

My balls are in a vice since I don't have any negative feedback on here, nor do I want any!

Spike,

Since the buyer didnt pay for insurance, he takes the loss. Insurance is to protect the buyer ... not the seller. If the buyer doesnt ask for insurance, they are the one taking a gamble that everything will be ok.

It's no difference than the guy who doesnt want the full value stated on customs form. If the package goes missing, he is only entitled to the DECLARED value instead of what he paid since he wanted to take the gamble on beating customs.

Good luck with this. Dont let anyone who didnt purchase insurance for their package to stiff you with the bill.

BTW ... fuck the negative feedback. Just post a link to this thread in your sig so that people will be able to read it and judge for themselves. I wouldnt let something like an unjustified negative cost me any money.

Phillip

billd420 · Dec 12, 2006

Alright, here's my side of the story (I'm the one who had the deal with Steve):

Yesterday, I arrived home from work to see my US 3rd strike cartridge waiting for me on the kitchen table. I carefully unpacked the box, and put the packing contents back inside. I went down to my basement to test the cartridge on a working 3rd strike setup (japanese), and I got nothing but a black screen. I even went so far as to test it in all 3 of my confirmed working CPS3 motherboarsd, all with different simm sets, and got the same result, the cartridge was DOA.

Now when Steve and I were negotiating the deal, we had agreed on a final price. I was under the assumption that the price included shipped, and also assumed that it would include insurance (since it was such a high-ticket item). Unfortuantely it did not. I had also requested it be packed in an anti-static bag to avoid static shocks, and it was not. The packing materials consisted of a plastic baggie that the cart was wapped up in, and a generous amount of bubble wrap.

I'm chocking up the DOA cart to be the lack of an anti static bag. Since I'm leaning towards it is dead due to negligent packing, I don't feel that I should have to split the loss. What are other's opinions on this matter?

Thanks,
Bill

Spike Spiegel · Dec 12, 2006

In the buyer's defense, he said I should have paid insurance saying it was foolish of me for shipping something without it. I'm not bashing the guy at all... really, I'm not. I just feel at a loss as well. Someone's going to come out of this with less stuff, and upset.

As for feedback: I don't sell on ebay. I don't sell anywhere. This is the ONLY place I sell stuff... for years. It's a big deal to me, even if my feedback's not super duper high.

BIG BEAR · Dec 12, 2006

I guessed wrong...
BB

billd420 · Dec 12, 2006

Bulletnyourass said:
Spike,

Since the buyer didnt pay for insurance, he takes the loss. Insurance is to protect the buyer ... not the seller. If the buyer doesnt ask for insurance, they are the one taking a gamble that everything will be ok.

Phillip

I was under the assumption that when I was told the final price for the cartridge, that insurance would be included. Whenever I offer high end items for sale at a "shipped" price, everything is included... delivery confirmation and insurance.

As for the whole feedback thing, I'm not about ruining someone's record. I feel that Steve and I can resolve this without crapping all over each other's names. We just both felt that we needed 3rd party opinons to solver our problem.

-Bill

BIG BEAR · Dec 12, 2006

Dealing with those particular items is AS-IS as far as I am concerned. Spike has been around forever and he is SOOOOOO FCKIN' ANAL that his sh8t is always in TOP NOTCH condition...
BB

bulletnyourass · Dec 12, 2006

Nothing against bill ..BUT...

When you are purchasing a high ticket item, you never ASSUME anything. Take the PS3 bobcat is selling. I had 2 friends interested in it. I asked every question possible about the system ... even about if the extended warranty was transferrable. Had the deal actually taken off, I would have asked about every little shipping detail. It is the buyers responsibility to ask for Tracking/Insurance/ type of packaging ...etc. If you dont specifically ask about every single detail ..AND..have a crystal clear understanding of what is expected, then you cant get upset when the deal goes all pear shaped.

Like I said, I have nothing against bill .. but sometimes not being precise about a deal will cost you (the buyer) some money.

Phillip

jro · Dec 12, 2006

Given the he-said/he-said nature of this one, I'd go with splitting the loss, I think.

billd420 · Dec 12, 2006

Even if there was insurance, I don't think it would solve anything in this matter. The box was not damaged, nor do I think that USPS would offer coverage on static electricity build up due to packing materials.

bulletnyourass · Dec 12, 2006

billd420 said:
Even if there was insurance, I don't think it would solve anything in this matter. The box was not damaged, nor do I think that USPS would offer coverage on static electricity build up due to packing materials.

Actually, they would pay the claim even without the box being damaged. We have had laptops that arrived damaged in transit, that were paid, despite the fact the box showed no external damage.

Phillip

themisterfalcon · Dec 12, 2006

Is it common for CPS3 carts to die simply in transit?

Maybe someone who gets A LOT of CPS3 carts shipped to them (i.e. Meanbean) should voice their opinion about the shipping method in question.

bulletnyourass · Dec 12, 2006

Bulletnyourass said:
Actually, they would pay the claim even without the box being damaged. We have had laptops that arrived damaged in transit, that were paid, despite the fact the box showed no external damage.

Phillip

In fact, thats part of the reason the USPS lost the DELL contract to UPS.

16-bit · Dec 12, 2006

Bulletnyourass said:
Actually, they would pay the claim even without the box being damaged. We have had laptops that arrived damaged in transit, that were paid, despite the fact the box showed no external damage.

Phillip

I've never had an insurance claim honored if there was no damage to the outside box. I ship thousands of packages a year, but I guess that isn't enough leverage for the USPS.

I don't ship PCBs, but IMO a nonstatic bag would be standard protocol. How to the major PCB resellers ship them?

Gameoz · Dec 12, 2006

Bulletnyourass said:
Actually, they would pay the claim even without the box being damaged. We have had laptops that arrived damaged in transit, that were paid, despite the fact the box showed no external damage.

Phillip

Well you work at the post office (plus you and I have had many deals together) so I am sure you know how the post office works regarding insurance.

I would just ask this. If it is that easy to have the Post Office pay on insured packages when damage (when there is no damage to the box) , what stops people in a situation like this from sending it back and putting insurance on it and then filing a claim?

I am not saying to do that because that would be wrong IMO. I was always under the impression that there had to be damage to the box in order for the Post Office to pay off on an insurance claim. Other wise what I descibed above would be common place. Not to mention, people sending each other broken items that have insurance on them, just to get the claim.

If this can't be resolved another way, I guess splitting the loss would be the best suggestion.

bulletnyourass · Dec 12, 2006

16-bit said:
I've never had an insurance claim honored if there was no damage to the outside box. I ship thousands of packages a year, but I guess that isn't enough leverage for the USPS.

I don't ship PCBs, but IMO a nonstatic bag would be standard protocol. How to the major PCB resellers ship them?

Carlson,

Wouldnt shipping a CPS3 cart be the same as shipping a Neo Home Cart. I have had buyers ask me to wrap the Cart seperate from the case. Numerous time I have just wrapped the cart in a regular plastic bag . Have I just been lucky or can a cart be damaged that easily? OR .... is it just a case of CPS3 carts being extrememly fragile?

Phillip

bulletnyourass · Dec 12, 2006

Gameoz said:
Well you work at the post office (plus you and I have had many deals together) so I am sure you know how the post office works regarding insurance.

I would just ask this. If it is that easy to have the Post Office pay on insured packages when damage (when there is no damage to the box) , what stops people in a situation like this from sending it back and putting insurance on it and then filing a claim?

I am not saying to do that because that would be wrong IMO. I was always under the impression that there had to be damage to the box in order for the Post Office to pay off on an insurance claim. Other wise what I descibed above would be common place. Not to mention, people sending each other broken items that have insurance on them, just to get the claim.

If this can't be resolved another way, I guess splitting the loss would be the best suggestion.

Gameoz,

I'm not sure how they went about getting the claim paid ..but one of my customers received a Dell Laptop (back when we had the contract) that had just been repaired and it arrived DOA. There was no significant damage to the shipping box (holes / punctures/ torn packing tape) but the corners of the boxes were dented. This indicated that the box had been tossed around. A claim was filed and the USPS paid her for it. It took a while but she let me know that they did (eventually) take care of everything and that she was re-imbursed.

Phillip

billd420 · Dec 12, 2006

Bulletnyourass said:
Carlson,

Wouldnt shipping a CPS3 cart be the same as shipping a Neo Home Cart. I have had buyers ask me to wrap the Cart seperate from the case. Numerous time I have just wrapped the cart in a regular plastic bag . Have I just been lucky or can a cart be damaged that easily? OR .... is it just a case of CPS3 carts being extrememly fragile?

Phillip

I've heard horror stories of static electricity killing CPS3 carts during shipping before, but never experienced it first hand. Damn these things are fragile I guess...

16-bit · Dec 12, 2006

Bulletnyourass said:
Carlson,

Wouldnt shipping a CPS3 cart be the same as shipping a Neo Home Cart. I have had buyers ask me to wrap the Cart seperate from the case. Numerous time I have just wrapped the cart in a regular plastic bag . Have I just been lucky or can a cart be damaged that easily? OR .... is it just a case of CPS3 carts being extrememly fragile?

Phillip

Somehow I missed the word "cart" (I'm still only on my 1st pot of coffee for the day). , so I would agree that an anti-static bag would be superfluous in this instance unless a major arcade board/cart reseller begs to differ.

BIG BEAR · Dec 12, 2006

I have to admit that the USPS on this end will honor absolutely NO claim unless the parcel displays serious damage like punctures or tears. I can't confirm this but it appears to me that they,USPS will go out of their way to place a label on a parcel stating that they initially accepted the parcel damaged to avoid a claim.
BB

billd420 · Dec 12, 2006

BIG BEAR said:
I have to admit that the USPS on this end will honor absolutely NO claim unless the parcel displays serious damage like punctures or tears. I can't confirm this but it appears to me that they,USPS will go out of their way to place a label on a parcel stating that they initially accepted the parcel damaged to avoid a claim.
BB

The box is flawless, just thought I'd add that..

-Bill

themisterfalcon · Dec 12, 2006

This, and all the other horror stories I have heard, have officially scared me away from CPS3.

Double Impact board set for sale now

haha

Timorous Scott · Dec 12, 2006

BIG BEAR said:
I have to admit that the USPS on this end will honor absolutely NO claim unless the parcel displays serious damage like punctures or tears. I can't confirm this but it appears to me that they,USPS will go out of their way to place a label on a parcel stating that they initially accepted the parcel damaged to avoid a claim.
BB

They won't do shit, even if it is. Someone sold me a dead CMVS like two years ago. He said it worked (though I'm not sure if I believe him) but I had insurance. I talked to the post office and emailed them and everything, never heard back from them. So now I have a $300 box of shit in my room.

Thanks, USPS.

alec · Dec 12, 2006

Hope you guys can find a way to resolve this. This is exactly why I don't want to be messing with cps3 stuff.

TonK · Dec 12, 2006

See if JeffK can fix it?

A sale gone bad. Any suggestions?

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