update
Thank you for submitting your recent request to Codemasters Customer Services concerning Bubble Bobble.
You have previously contacted us with regard to the faulty version of Bubble Bobble, whereby the New Age mode of the game cannot be played beyond level 30. We are pleased to say that we expect to be sending out replacement cartridges, that rectify this fault, from February 23 onwards. We would, however, also like to apologize for the length of time that this process has taken.
In order to get a head start on replacing the game we are emailing you now with instructions on the replacement process. Firstly, we need you to return your existing faulty version, so that we can remove it from circulation. To enable you to do this, we will send you a reply paid envelope. Can you, therefore, supply us with your full postal address and telephone number, so that we can mail you this envelope directly?
IMPORTANT. Please note that we are unable to ship to PO Box addresses. Can you also please state whether the address is a business or residential address.
Once we have your faulty game, we will send you a new copy, as soon as they arrive.