Anybody that witnesses these problems should try this. There are multiple software packages out there that will corrupt your computer's registry when uninstalled. To correct the problem follow the instructions below. NOTE: After uninstalling Roxio Easy CD Creator in Microsoft Windows XP or 2000, Device Manager may have one of the following error codes listed for CD drives on the system: The device is not working properly because Windows cannot load the drivers required for this device (Code 31). A driver for this device was not required, and has been disabled (Code 32 or Code 31). Your registry might be corrupted. (Code 19) A Code 39 error advising that the driver is corrupted. CD access may be effected in My Computer and CD writing software as well. Additional Information -------------------------------------------------------------------------------- Remove the UpperFilters and LowerFilters Values with Registry Editor NOTICE: The following procedure contains information about editing the Windows registry. Dell does not guarantee success or support these actions. Any use of the information provided herein, is performed at your own risk. You should make a backup copy of the registry files prior to executing any of the following steps. Incorrect use of the registry editor and editing the registry files can cause serious problems that may require a complete reinstall of your operating system. Dell assumes no responsibility, expressed or implied, regarding the consequences of any action taken as a result of the information provided herein. Click the Start button of your desktop, and then click Run. In the Open box type the following text: Regedit.exe. Click the OK button. Click the plus sign (+) next to HKEY_LOCAL_MACHINE. NOTE: When you click the plus sign (+) next to a folder, it will expand displaying the folders it contains in the left-pane of the Registry Editor. When a folder is highlighted, its contents will be displayed in the right-pane of the Registry Editor. Click the plus sign (+) next to SYSTEM. Click the plus sign (+) next to CurrentControlSet. Click the plus sign (+) next to Control. Click the plus sign (+) next to Class. Click {4D36E965-E325-11CE-BFC1-08002BE10318}. On the right hand side of the window, click UpperFilters. Click Edit on the menu bar. Click Delete, and then click OK. On the right hand side of the window, click LowerFilters. Click Edit on the menu bar. Click Delete, and then click the OK button. Click Registry, and then click Exit. Restart the computer normally. NOTE: Once you have completed these steps, check for other CurrentControlSet folders in the registry that may be titled CurrentControlSet001, CurrentControlSet002, CurrentControlSet003, and so on. If these folders exist, you need to follow this procedure for each CurrentControlSet folder to clear the upper and lower filters.
