Contacting JapanGamesNow/Ryan

NeoCverA

NeoCverA

My Sub Name
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Aug 7, 2002
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CharlotteBMM said:
Anyone happen to know the phone contact number for JapanGamesNow.com (Ryan)?

It's been nearly three weeks and I haven't received my ordered items yet. Apparently, trying to write via e-mail is a terribly slow process and like any other empty-handed buyer, I want answers now.

If posting phone numbers is a problem within a forum, please send me a private message here.

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Thanks!
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This is definately a first. I hadn't heard of any prior communication issues with Ryan/JGN.

Sorry I don't have any info for you.
 
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NeoGeo Hunter

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NeoCverA said:
This is definately a first. I hadn't heard of any prior communication issues with Ryan/JGN.

Sorry I don't have any info for you.
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yes the same here I've dealt with ryan countless of times and he trustworthy and flawless in his business and dealing with customers. Maybe he has gone to vacation maybe.
 
N

NeoGeo Hunter

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CharlotteBMM said:
When I spoke to Ryan on the phone on the 7th of this month to place my order, he was courteous, informative and very professional. He had told me that he'd send my items off the next day and they should arrive around Wednesday, the 10th of August. Missouri to Indiana, shouldn't take long, right?

I should have been tipped off sooner when I failed to receive a shipment confirmation letter; something he had told me he'd give me. Well, it had been a few days after the expected arrival date when I wrote him to tell him that I had yet to receive my games.

He finally wrote me back on Friday, the 19th of August. He said he had shipped the items (still no confirmation of that) and asked if they had arrived yet. I replied the same day saying that I still didn't have them and I asked if he could give me the tracking order for the shipment so that I could see where the items were at.

No e-mail replies as of yet.

However, on Saturday, the 20th of August, I received a message on my answering machine from Ryan. He was "following up" with the order and asked if I had received my games yet. He DID give a number to call, but here's where I goofed: I hit the wrong button to replay the message so that I could write the number down. Instead of replaying it, it deleted it. :shame: Yeah, my mistake, I know.

It's Monday evening, the 22nd of August, and still no e-mail replies and no real way of contacting Ryan personally. I tried operator assistance, but they've no record of a JGN in Richmond Heights, Missouri. Even "Clayton Road" is tough to find...if at all. (Is his business part of a larger company???) My wife tried to locate his business through a tracing program that debt collectors use, but again, nothing turned up.

So, here I am, asking for a simple phone number because I feel that e-mailing him is a lost cause.

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Again, though... I don't feel he's purposely misleading me or cheating me in any way. I just want to know what's going on with my items.

Oh, one other thing. It took him a good five or six days to finally respond to my letters after committing to his eBay auction. He said he'd been sick and apologized for his delay.

Maybe I'm asking too much, but if you run a business and you can't keep in touch with your customers in a timely manner whether you're sick or not, maybe it's time to hire some help.

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Thanks,

B.
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I understand your impatient with Ryan, Char but could it be that you might've give Ryan a wrong address. On the side note I think Ryan, runs his small business by himself. As for the ph# or Ryan, personal # goes I think some of the members here knows or on the other hand you should check out the contact section. Sorry that I'm not much of a help.
 
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ki_atsushi

ki_atsushi

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Ryan's a good guy. It's just when your are running a business by yourself things happen. He is slow on responding to e-mails because he gets so many of them. I'm sure he could afford to hire help (looking at the prices of his stuff), but he won't because he is running the business out of his home. He's not running a real store, which is why you couldn't track his business down. He's only an internet seller with a fancy website.
 
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Mystic_flame

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Joined
Jun 10, 2003
Posts
563
I e-mailed JGN

I just e-mailed JGN and Ryan gave me a call back 5 minutes later to tell me that he gave you a call...

I hope everything was solved.

I guess all you have to do is let him know. He is pretty quick on things as long as he knows whats going on.

He will let you know the weight of the game...if it rattles and the famous "CREAK" test.
 
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CharlotteBMM

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I've been contacted by Ryan as a result of my inquiry and I am happy to say that things have been ironed out.

Thanks to everyone for your help!

To preserve JGN's positive image, I'd like this thread to be deleted.
 
M

Magnaflux

Onigami Isle Castaway
20 Year Member
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Nov 20, 2001
Posts
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CharlotteBMM said:
I've been contacted by Ryan as a result of my inquiry and I am happy to say that things have been ironed out.

Thanks to everyone for your help!

To preserve JGN's positive image, I'd like this thread to be deleted.
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He doesn't have much of a positive image. He's a world class wanker.
 
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